Customer Relationship Management Solutions

Finesse helps your businesses in many ways to gain an edge over the competition. Our Omni Channel solutions for Customer Experience Management, Customer Relationship Management and Social CRM are designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience.
Our customer relationship management (CRM) solution; which is an amazingly powerful cloud based tool meets the different requirement of your organization in providing solutions to meet end to end customer needs.

Our team of Salesforce certified experts has capabilities to understand your unique business needs, configure and customize Salesforce to fit your requirement.

The Salesforce.com unlocks CRM capabilities on the go, including social, mobile and analytics, leading to enhanced productivity, win rates and revenue. It allows you to pull together a 360-degree view of your customer, more efficiently manage your pipeline and forecasts, address complex commission models, and facilitate order management and much more.

Service related capabilities lets you transform customer experience with app support, live agent support, knowledge centers, self-service communities and social media. Serve your customers within the social channels where they participate every day. With huge advances in social interaction, branding, customization, and mobile access, Salesforce Community portals deliver incredible value to your customers, partners, and employees.

Salesforce has extensive reporting capabilities and visual dashboards that give management visibility into what’s happening in sales, support and marketing. They can immediately see what’s working and what needs improvement based on criteria they establish. Also managers can see when they need to get involved in certain situations and improve outcomes.

Partnering with Salesforce, Finesse opens the doors for enterprises to connect to the larger ecosystem while having less turnaround time, better sales and revenue cycle and staying ahead of competition.