Customer Relationship Management

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Salesforce CRM Solutions; is an amazingly powerful cloud based tool that meets different requirement of an organization in providing solutions to meet end to end customer needs.

Enhance Customer Engagement through our Cloud Based CRM Solution

It has extensive reporting capabilities and visual dashboards that gives management visibility into what’s happening in sales, support and marketing departments. Managers can gain from real time update of on-going campaigns and projects through tracking and reporting. Based on prior criterias established managers can intervene at any stage to improve project or campaign outcome.

This Omni channel solution for Customer Experience Management, Customer Relationship Management and Social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience.

Finesse as Salesforce Partner

As one of the most trusted Salesforce partner in Dubai, UAE, India and other GCC countries, Finesse has certified experts to understand your unique business needs, and customize the CRM to fit our client’s requirement.

Finesse helps their clients unlock capabilities on the go, including social, mobile and analytics, leading to enhanced productivity, win rates and revenue. It allows them to pull together a 360-degree view of their customer. Manage their pipeline & forecasts, address complex commission models, facilitate order management efficiently and much more.

Service related capabilities lets their clients transform customer experience with app support, live agent support, knowledge centers, self-service communities and social media. Serve customers within the social channels where they participate every day. With huge advances in social interaction, branding, customization, and mobile access, Salesforce Community portals deliver incredible value to your customers, partners, and employees.

As Salesforce Partner, Finesse opens the doors for enterprises to connect to the larger ecosystem while having less turnaround time, better sales & revenue cycle and stay ahead of competition.

Request for a Free Demo at   info@finessedirect.com or contact us

Our Salesforce Portfolio

Pardot – B2B marketing automation

Enable marketers to exceed lead generation goals with tools to create, automate, and track personalized engagements, all while aligning with and empowering their sales teams.

Marketing Cloud– Digital marketing platform that allows you to create 1-to-1 customer journeys across all channels.

Marketing Cloud delivers relevant, personalized experiences across all channels and devices using integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis.

Krux– Data Management Platform (DMP) that captures, analyzes and activates consumer data.

Krux enables marketers to capture, unify, and activate consumer data from any source, device or channel and use it to drive more efficient and effective digital advertising.

Commerce Cloud – Digital commerce, point of sale, and order management – unified for a connected customer experience.

Create a unified customer experience across all points of commerce, including web, social, mobile, store, and others. From shopping, to fulfillment, to customer service, Commerce Cloud delivers a 1-to-1 shopping experience with built-in predictive intelligence.

Service Cloud– Fully customizable support and help desk platform.

Service Cloud gives your team a 360-degree view of every customer and enables your business to increase productivity and customer satisfaction by delivering smarter, faster, and more personalized customer support.

Sales Cloud– Centralize your sales processes and tracking.

Grow your accounts, find new customers, and close deals faster – from anywhere.

Service Cloud– Fully customizable support and help desk platform.

Service Cloud gives your team a 360-degree view of every customer and enables your business to increase productivity and customer satisfaction by delivering smarter, faster, and more personalized customer support.

Sales Cloud – Centralize your sales processes and tracking.

Grow your accounts, find new customers, and close deals faster – from anywhere.

Salesforce IQ– Out-of-the-box sales app for growing businesses.

SalesforceIQ CRM is an out-of-the-box sales app built for growing business that are looking to get up and running in minutes.

Salesforce Inbox – Bring the power of Salesforce to your inbox.

Salesforce Inbox brings email, calendar, and CRM together into one app so that you can spend more time selling.

Sales Cloud Einstein– AI embedded in your sales process.

Sales Cloud Einstein analyzes your CRM data to learn what separates deals won from deals lost. Then it highlights your top leads and next steps to close.

Salesforce CPQ – Configure-price-quote (CPQ) and billing automation.

Deliver accurate quotes, proposals, and contracts. Plus, automate billing, subscriptions, and revenue recognition.

Financial Services Cloud– The world’s #1 CRM, reinvented for Financial Services.

Exceed the expectations of clients who are looking for proactive, personalized, and goal-based advice delivered any time across any channel or device.

Health Cloud – The world’s #1 CRM, reinvented for Healthcare and Life Sciences.

Streamline patient care with a complete view of the patient, smarter patient relationship management, and a connected patient engagement experience.

Field Service Lightning– Field service management to connect your mobile work force with your support center.

Deliver 360-degree support from the contact center to the field. Effectively plan and manage your entire mobile workforce from any device.

Desk.com – Out-of-the-box customer support app.

All-in-one customer support for small business: set up in hours to help more customers in less time, across every support channel.

Quip– Productivity and content collaboration suite.

Combine documents, spreadsheets, checklists, and chat with your live CRM data for a seamless experience to create, edit, discuss, and organize your team’s work all in one place.

Community Cloud – Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.

Community Cloud allows you to connect customers, grow partner sales, and empower employees.

Wave Analytics– Centralize all of your business analytics, from all of your data sources, in one place.

Allows you to have a 360-degree view of your organization with easy-to-build dashboards, and integrated data to analyze all of your business information in one place.

App Cloud – Salesforce’s extended app development environment.

Salesforce’s ecosystem of tools and services that provide the fastest, easiest way to create, deliver, and manage internal and customer-facing applications.

Salesforce Implementation Case Study

A Leading Manufacturing Company Empowered by Salesforce Implemented by Finesse…

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Finesse Implements Salesforce Sales Cloud in a Leading Engineering & Technology Company…

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