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Enhance Customer Engagement with the AI-based CRM

Finesse is one of the most trusted global software system integrators in the MENA region. Our goal is to help our clients realize Digital Transformation by leveraging the power of AI-based CRM solutions.

The concept of CRM has evolved over the years. It should be a “platform of platforms”, with thousands of third party apps and with the ability for extensive customizations. It should help you resolve some of the key challenges that your business (whether B2B or B2C) faces in order to keep your customers at the center of whatever you do, such as:

– Big jump in revenues of your business
– Customer support everywhere
– Deliver relevant, personalized experiences across all channels and devices
– Transform the way to engage partners, customers and employees
– Grow business by developing apps that engage employees
– Extend sales and service capabilities

We at Finesse help our clients to accomplish results for the above using our AI-based CRM framework. Headquartered in Dubai, Finesse is one of the topmost CRM providers bringing the specialized end-to-end capabilities to enable your business transformation.

Finesse has a very strong team of administrators, developers and solution architects who have mastered your unique business needs to help you maximize your investments. We drive Digital Transformation process for more than 250 Enterprise clients globally; and will be happy to offer our Award Winning Services to your esteemed organizations.

Contact us for a quick meeting with our CRM expert team to kick-start your journey of digital transformation.

Empowering Businesses with Blockchain Technology

All in the last four years you have heard and read about the Distributed Ledger Technology (DLT) and in these years, Finesse has served their many renowned enterprise clients with sucessful solutions for Blockchain technology.

Cryptograpy, Consesus and Decentalization – the three main pillars of Blockchain are uniquely handled by our expert team. Thus, ensuring how the clients’ problems shall be dealt with and to deliver a unified ecosystem process to adopt.

Finesse with its Blockchain Technology partners has built some amazing case studies on the paltform. Some are in the production and some are running as successful Proof of Concept .

The below graph shows the adoption of blockchain in the last 3 years:

Source :

Contact Us to have a one-on-one disucssion with our Blockchain Expert Arti Sogani.

On the lighter note we will make sure the below doesn’t happen to you:

Source: Blockchain Dilbert cartoon by Scott Adams

Unleash the Power of BI & Analytics with Finesse

According to a research, over 2.5 quintillion bytes of data generates every single day, and it will only grow from there. By 2020, the count is expected to increase by 1.7MB of data, every second for every person on the earth.

In such an environment, Data Analytics and Information Management plays a very important role in keeping organizations at the forefront of their competitive edge. Organizations need actionable insights to keep up with the pace of change to stay ahead of competition and stay relevant.

The technology required to aid such decision-making need not only match the state-of-the-art infrastructure but should also be simple and intuitive enough to enable democratization for flow of insights across the organization. BI & Analytics platform is not just a Business Intelligence tool rather it should provide for advanced analytics.

A successful organization-wide data analytics rollout however, also requires a trusted and experienced partner. Finesse, a leading systems integrator in the region, with its team of consultants, has helped various organizations across multiple industries to unleash the hidden power in their data. Finesse is very proud of its Data Analytics team that has proven their expertise to undertake complex data requirements and turning them into solutions that help business users take profitable decisions.

Contact Us to know more about BI & Analytics solutions.

Modernize your Performance Procedure with Finesse

Finesse is extending Corporate Performance Management and Business Intelligence services through unified software platforms. With CPM, organizations can streamline planning, budgeting and forecasting across finance, sales, human resources, procurement, and other departments.
Finesse solutions provide controlled, role-based access to a single source of truth from a powerful Excel add-in for the desktop, web applications, and even mobile devices. The multi-dimensional database leverages the latest in-memory computing technology whilst guarantying agility and accuracy.

Finesse CPM solutions will assist your organization to:

• Plan, Analyze, Report on one integrated platform
• Remove risks from spreadsheets
• Configure and customize your CPM solutions
• Collaborate and gain insights – Anytime, Anywhere using Mobile App
• Deploy rapidly and scale your business
• Kick-start your project with pre-built application models
• Connect seamlessly to any IT platform
• Leverage your BI / Analytics Investment
• Run in-cloud as well as on premise

CPM should allow your organization to integrate financial planning and analysis with operational plans, reporting to optimize processes, boost data quality, and slash planning cycles throughout the organization.

Contact Us about CPM benefits to streamline your financial processes effectively. We will be happy to walk you through a demo on how Finesse can ease your financial challenges.

Get Your IT Infrastructure Ready for Digital Transformation

Technology unveils new paths and promotions for businesses to transform into an IT driven-process inevitably. With the belief that IT infrastructure is the future for growth and revenue, most businesses have invested in IT services and solutions. Clearly, this is the time to transform for the best.

Converged Infrastructure technology brings together the disparate infrastructure elements that power IT, including servers, data storage devices, networking functions, virtualization, management software, orchestration, and applications.

Finesse Infrastructure portfolio includes:

  • Cloud
  • Hyper Converged Infrastructure
  • Mobile Device Management
  • SDN
  • Unified communication
  • Monitoring applications
  • Managed services

The business environment has never been more demanding. Data center resources have become mission-critical for organizations and IT team needs to deliver efficient, cost-effective computing solutions that provide tangible, strategic business benefits. On the other hand, with enterprises adopting for digital transformation to thrive in growth and innovation, technology is supporting them actively by delivering efficient and cost-saving digital services.

Finesse provides end-to-end capabilities to ensure that your service levels are at par with the best in the industry. To know more about our IT infrastructure offerings, Contact us to set up a meeting with Anand Lakhwani, IT Infrastructure Head.

Kickstart Digital Transformation with Robotic Process Automation

The technology evolution has highly contributed to businesses and with the introduction of Robotic Process Automation (RPA), business are now opting for a technology-driven transformation. We at Finesse, a Global Digital Transformation services company provides technology solutions and services to Banking, Education, Healthcare, Hospitality, Energy, and Retail segments.

We assist more than 80% of the banks in UAE on various technology initiatives, apart from many large enterprises. Finesse helps its clients to optimize their business processes whilst reducing costs. With proven experience and deep industry-specific expertise, our solutions and Services are exceptionally qualified to deliver innovation with measurable performance. We brings together advanced technology, robust infrastructure, a large pool of talent and a proven global delivery model to provide an array of cost-effective IT services to our clients. We believe in delivering tangible value through Cloud-Ready Solutions, mobile devices and other omni-channel platforms.

Finesse a leading Robotic Process Automation provider/vendor, offers solutions for businesses to automate their processes for increased efficiency and cost optimization.

To gain market advantage in today’s highly competitive landscape, organizations are increasingly seeking solutions to help them expedite operational processes, increase agility, and deliver greater value to their customers. Here, Finesse enables their clients to complete routine tasks with optimal dexterity.

By delegating these processes to a virtual digital workforce of software robots, employees will be able to focus on more strategic, creative, and customer-oriented initiatives.

We will be happy to discuss your digital transformation strategy as well as how Finesse can assist in your RPA journey. Contact us to set up a meeting with our RPA expert Arti Sogani, Senior Digital Transformation Manager.

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