For more information, contact us at +971 52 456 1683
Enhance Your Customer Engagement through our Cloud Based CRM Solution
Salesforce CRM solutions are an amazingly powerful cloud based tool that meets the custom requirements of an organization in providing solutions to meet end to end customer needs. It has extensive reporting capabilities and visual dashboards that gives your management the clarity and insight into what’s happening in your sales, support and marketing departments. Managers can gain from real time updates of on-going campaigns and projects through tracking and reporting. Based on prior criteria, established managers can intervene at any stage to improve the project or campaign outcomes. This cloud-based CRM solution by Salesforce allows you to manage everything, right from analysing customer activity to channel marketing, all on a single platform!
This omni-channel solution for Customer Experience Management, Customer Relationship Management and Social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience. It enables you to connect with your customers in a completely unconventional way.
“Health Care industry is going so fast and information has become so important that one would want to know everything right now. With the help of Finesse, information about the health of the organization is now available to us at real-time. Our IT team worked along with Finesse and they came up with a solution for gathering data and transforming them into a graphical representation and we are seeing wonderful results.”
“The world of broking has shifted to everybody’s mobile phone. Only relevant companies who are capable of absorbing the information via business intelligence will stay market leaders in their respective field going forward. I believe it is extremely important for an implementation partner to ensure that usage becomes significantly uncomplicated. Association with Finesse has allowed us to make sure that the implementation of Qlik Sense is addressed to fit our requirements and it’s easy to navigate and thereby to take the right decisions.”
“Finesse was able to understand our business road map and challenges. They were able to adapt to it and with our expertise we were collectively able to come up with a solution that we are all proud of. Finesse has been our strategic technology partner and we work very closely to adapt to complex technologies such as business intelligence and big data for quicker decision making.”
SALESFORCE CRM SOLUTIONS
UAE’s leading CRM software integrator and Salesforce Partner
Salesforce is the global leading provider of CRM solutions for Sales, Marketing & Customer Service. Over the years salesforce has helped various business software by creating the Cloud Computing model for it, is a true innovator that has been recognised by Forbes as the most innovative company in the world for 5 years.
At Finesse Global, we implement only the best technology, therefore we work extensively on Salesforce projects.
Finesse Salesforce Portfolio
Finesse has been able to develop expertise in different technologies and industries. We are confident to use and leverage the skills and experiences from different industries while implementing Salesforce. While, Salesforce.com is a provider of enterprise cloud computing solutions, with a focus on customer relationship management (CRM).
Salesforce provides enterprise cloud computing solutions that include apps and platform services as well as professional services to facilitate the adoption of its solutions. It offers six core service offerings, all integrated on a single platform, that allow companies to grow sales, deliver customer service on multiple devices, market through one-to-one customer journeys, build branded communities for customers, partners and employees, deliver analytics for every business user and develop mobile apps.
Salesforce provides six core cloud services that include sales force automation, customer service and support, marketing automation, community management, analytics and a cloud platform for building custom applications.
The Sales Cloud
The Sales Cloud enables companies to store data, access accurate customer and prospect information, track leads and progress, forecast opportunities and collaborate around any sale on desktop and mobile devices. It also offers solutions for partner relationship management (including channel management and partner communities) and complete, accurate contact information.
The Salesforce1 Platform
The Salesforce1 Platform is delivered as a service, enabling anyone to build business apps without the burden of managing hardware and software. In addition, the Salesforce1 Platform gives customers the ability to create multiple copies of their company’s Salesforce instance in separate environments for a range of purposes, such as testing and training.
The Marketing Cloud
The Marketing Cloud is a platform for digital marketing that enables companies to plan, personalize and optimize one-to-one customer interactions. With the Marketing Cloud, customer data can also be routed into the Sales Cloud and Service Cloud in the form of leads, contacts and customer service cases to give companies a complete view of their customers.
The Community Cloud
The Community Cloud is a platform for creating destinations for customers, partners and employees to collaborate. It enables companies to engage directly with a specific group of people by giving them access to relevant information, apps and experts.
The Analytics Cloud
The Analytics Cloud is an app and platform for business intelligence. It enables companies to quickly deploy sales, service, marketing and custom analytics apps using any data source. The Salesforce1 Platform is a cloud platform for developing apps.
The Service Cloud
The Service Cloud is a platform for customer service, enabling companies to address their customer service and support needs. Empower customers with engaging portals and communities and Get faster, reliable case resolution with a complete customer view.
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