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Managed IT Services

Premier Managed IT Services that boost your operational efficiency and seamlessly


Our organisation specialises in data recovery and IT management for small businesses. We deal with the most critical and complex IT issues that affect you as a business owner, including data security, budgeting, planning, storage optimisation, disaster recovery, and more. Finesse is your best choice for managed IT services and support for your company. The Finesse model offers you a wide range of business processes, including application delivery, management, and DBA assistance and maintenance services, as well as online and offline maintenance. In addition, our experience working with over 300+ clients from across the world, including central banks, financial institutions, energy and commodity firms, businesses, and government organisations, allows us to create services that are tailored to your company's unique requirements.

We provide Managed IT support to guarantee that your IT needs are met promptly and efficiently. In addition, our specialists guarantee that you have a continuous stream of services and support by developing an individual IT management strategy to tackle and solve all of your barriers.

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Leaders in Managed IT Services

Business and technology are inextricably linked, for you can’t properly address one without the other. IT services have emerged as the key stimulants for innovators. Maintaining high-quality IT support at all times is critical whether you’re serving internal or external consumers. Technology must work effectively and deliver valuable information and insights quickly, regardless of where individuals are. It leads to dissatisfied consumers, less productive workers, low team morale, and revenue loss when it is disrupted.

Finesse, backed up by a cutting-edge facility in Bangalore, India, and 10 additional locations worldwide, has over 400+ experts in the area. These technological specialists assist you in providing unrivalled fast and high-quality services across all IT-related disciplines. We also operate a banking process excellence (BPE) and BPO unit, which works to ensure that the IT management processes are in compliance with the latest banking industry standards.

Not only are we competent in enterprise banking, but we’re also accomplished in other areas! We provide IT support and services on a variety of subsystems, including enterprise risk, treasury, loan origination, and lending systems, and trade finance systems.

Let’s see how the Finesse model works!

We believe in two principles: providing value with 0% fuss and understanding your business functions inside out. This approach is referred to as “actionable intelligence,” where the sales teams provide value to your table at the time of decision-making. Finesse was one of the first to explore and develop solutions based on understanding business needs in light of a client’s experience and financial services domain knowledge. We have maintained a competitive advantage over other businesses while remaining the preferred choice among consumers by taking this step.

With a desire to excel, our proposition goes above and beyond the advantages of outsourcing and focuses on delivering business impact. Clients may now focus on their core business while we handle all end-to-end managed services for their technology environment, non-core business processes, and support as well as maintenance services with Finesse’s skill set and vitality.

Finesse also provides business apps on a service basis, coupled with process outsourcing services. The days of conventional deployment delivering benefits are long gone. The future of business applications is inefficient deployment alternatives.

Portfolio of Managed IT Services

Server Management
  • Management & monitoring
  • Performance management
  • Capacity analysis & forecasting
  • Root cause analysis
  • Troubleshooting
  • O/S hardening & security management
  • Patch management
Web Management
  • Web server availability monitoring and management
  • Performance management
  • Capacity analysis and forecasting
  • Traffic load management
  • Alert notification
  • Root cause analysis and troubleshooting
Database Management
  • Database monitoring and management
  • Performance tuning
  • Updating patches
  • Availability status
  • Upgrades and migrations
Network Management
  • Network monitoring and management
  • Root cause analysis
  • Reduce Mean Time to Repair (MTTR)
  • Alert notifications
Security Management
  • Web application security assessment
  • Internet security assessment
  • Network security assessment
Backup, Storage Management
  • Storage monitoring and management
  • Backup monitoring and management
  • Performance monitoring and array management
  • Catalogue management
  • Storage LAN configuration and zoning
Application Management
  • Production support, service delivery
  • Application due diligence, portfolio analysis
  • Engagement process, application knowledge transition, sign-off process
Communication Management
  • Enterprise
  • Telephony
  • Contact centre
  • Unified messaging services
  • VoIP provisioning
  • Conferencing and collaboration
  • IP infrastructure management
End-user Management
  • Centralised desktop services
  • Help desk services
  • Remote desktop control and support
  • Asset management
  • Desktop applications support
  • Application packaging and core building
  • Roll out services
Desktop Service Management
  • Asset management
  • Remote desktop control and support
  • Software distribution
  • Client application environment support
  • Migration services
  • Vendor management

Benefits

  • Costs are reduced
  • Productivity increases dramatically
  • Executives keep to their deadlines
  • Informational decision making
  • Uses existing technologies and advances new ones
  • The control and risk management levels are still acceptable
  • Optimisation of time and resources
  • Collaboration across the entire company is improved

DBA Services

There are several advancements in database technologies that raise concerns about managing and optimising mission-critical information in today’s world. Today, enterprises rely on databases and applications, which they consider being critical components.

Finesse has database (DBA) professionals on staff who guarantee your database’s long-term survival through maintenance. We fine-tune your databases to enhance performance, troubleshoot problems, and ensure high availability and optimisation of mission-critical databases with our technical know-how and round-the-clock support. Our DBA solutions are custom-built to fit your unique needs and budget, with a range of service options and certified skills.

DBA Services include

  • Flexible on-site/off-site/off-shore remote database support
  • On-demand resource provision by providing additional DBA resources as and when required
  • Dedicated 24x7x365 support
  • Database setup and configuration
  • Proactive health checks
  • Security administration
  • Performance tuning and diagnostics
  • Database backup and disaster recovery strategy planning
  • High availability planning and implementation
  • Oracle GoldenGate configuration and support
  • Architecture review
  • Database migration

For more information on Managed IT Services in the UK, contact us today at info@finessedirect.com

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