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Managed IT Services

Premier Managed Services that boost your operational efficiency and seamlessly complement your in-house IT functions

Hoard your IT related setbacks on us and watch us transform them into a foolproof IT management plan that will utilize world-class technology to provide you with the highest value for your business. Finesse, the numero uno fastest growing IT companies in Dubai is your perfect choice for managed IT services and Support related concerns. The Finesse model offers you a comprehensive array of business process such as application delivery, management as well as DBA support and maintenance services online and offline maintenance services. Our experience of assisting over 300+ enterprise clients around the globe, including major banks, financial institutions, energy and commodity firms, corporations, and government entities aid us in putting together savvy solutions that meet your company’s strategic needs.

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Managed IT services

Business and technology are intertwined as you cannot meaningfully do justice to one without the other. IT services today are seen as the main drivers of innovators. Whether you are delivering IT Support services to internal consumers or external customers, it is imperative to maintain quality service at all times. Users require technology to work efficiently and get rapid access to valuable information and insights irrespective of their location; when that is compromised it in unhappy users, less productive employees, low employee morale and lost revenue.

Backed up by a state-of-the-art offshore facility in Bangalore, India and 10 other global locations, Finesse has a strength of over 400+ skilled professionals in the region. These technology consultants help us in offering unparalleled, rapid and quality services of all IT-related aspects. We also have a banking process excellence (BPE) and BPO center in Dubai that deliver best-in-class results. 

Core banking is not our only forte! Enterprise risk, treasury, loan origination & lending systems as well as trade finance systems are some of the myriad IT support and services we deliver on other sub-systems.

Let’s see how the Finesse model works!

We believe in two things – providing value with 0% fuss and understanding of your business functions with 100% depth. As a service provider, our competency model is built on the basis of these two pillars. Unlike pure play technology vendors, this model originates where the sales teams bring value to your table at the time of decision-making. Of course, we knew pure play technology skills would be mainstream or rather a commodity product soon. It is of little wonder that Finesse was one of the first to recognize and build strategies on the basis of understanding business needs in light of a customer’s experience and knowledge of the financial services domain. By taking this leap, Finesse has been able to garner an edge over other enterprises and remain the top choice by customers.

With a passion to excel, our proposition goes far beyond the transaction benefits of outsourcing and focuses on delivering business impact. With Finesse’s skillset and energy, clients can now focus on their core business while we take care of all the end-to-end managed services for their technology environment, non-core business processes and support as well as maintenance services. Our competent model is so reliable that our clients have been able to aggressively slash costs and risks.

Finesse also delivers enterprise applications on a services model integrated with process outsourcing services. Gone are the days when traditional deployment alone pays dividends. The future of business applications ultimately lies in effective deployment alternatives

Managed Services Portfolio

Server Management

  • Monitoring & management
  • Performance management
  • Capacity analysis & forecasting
  • Root cause analysis
  • Troubleshooting
  • O/S hardening & security management
  • Patch management

Web Management

  • Web server availability monitoring and management
  • Performance management
  • Capacity analysis and forecasting
  • Traffic load management
  • Alert notification
  • Root cause analysis and troubleshooting

Database Management

  • Database monitoring and management
  • Performance tuning
  • Updating patches
  • Availability status
  • Upgrades and migrations

Network Management

  • Network monitoring and management
  • Root cause analysis
  • Reduce Mean Time to Repair (MTTR)
  • Alert notifications

Security Management

  • Web application security assessment
  • Internet security assessment
  • Network security assessment

Backup, Storage Management

  • Storage monitoring and management
  • Backup monitoring and management
  • Performance monitoring and array management
  • Catalog management
  • Storage LAN configuration and zoning

Application Management

  • Production support, service delivery
  • Application due diligence, portfolio analysis
  • Engagement process, application knowledge transition, sign-off process

Communication Management

  • Enterprise
  • Telephony
  • Contact center
  • Unified messaging services
  • VoIP provisioning
  • Conferencing and collaboration
  • IP infrastructure management

End-user Management

  • Centralized desktop services
  • Help desk services
  • Remote sesktop control and support
  • Asset management
  • Desktop applications support
  • Application packaging and core building
  • Roll out services

Desktop Service Management

  • Asset management
  • Remote desktop control and support
  • Software distribution
  • Client application environment support
  • Migration services
  • Vendor management


  • Costs get slashed

  • Productivity soars

  • Executions stay punctual

  • Decision making is informed

  • Leverages existing and exploits emerging technologies

  • Control and risk management levels remain accepted

  • Skill and resource optimization

  • Collaboration across the extended enterprise is enhanced

DBA Services

Technology is on a constant evolution and changes such as upgrades in database technologies pose concerns in managing and optimizing the mission-critical data. Businesses today rely on Database and application and consider these components to be of pivotal role.

Finesse has domain experts who provide database (DBA) services that ensure guaranteed long-term sustenance of your database. With our technical expertise and 24*7*365 (round-the-clock, all-year-long) support, we fine-tune your databases to improve the performance, troubleshoot issues and ensure high availability and optimization of your mission-critical databases. Our DBA services are specifically designed to meet your custom requirements and budget with flexible service offerings and certified expertise.

DBA Services include

  • Flexible on-site/off-site/off-shore remote database support
  • On-demand resource provision by providing additional DBA resources as and when required
  • Dedicated 24x7x365 support 
  • Database setup and configuration
  • Proactive health checks
  • Security administration
  • Performance tuning and diagnostics
  • Database backup and disaster recovery strategy planning
  • High availability planning and implementation
  • Oracle GoldenGate configuration and support
  • Architecture review
  • Database migration

For more details on Managed IT Services, contact us today at info@finessedirect.com

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