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Customer Relationship Management

Deliver a Better Customer Experience through salesforce CRM services

Finesse is one of the most trusted global software program system integrators in the MENA area. The purpose is to assist our customers in understanding virtual transformation by leveraging AI-based CRM solutions’ energy. The concept of CRM has advanced over the years. It ought to be a “platform of platforms”, with thousands of third-party apps and with the capability for full-size customizations.


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    Salesforce CRM Services in Saudi Arabia

    Salesforce CRM system is a potent cloud-based tool that meets various organization requirements to present solutions to end patron desires. The organization can gain from the real-time update of on-going campaigns and projects via monitoring and reporting. The Salesforce CRM providers have sizable reporting competencies and visual dashboards that supply management visibility into what’s going on within the sales, assist, and marketing departments. Based on prior salesforce CRM services standards set, well-established managers can intervene at any stage to improve project or campaign outcomes. This Omnichannel solution for consumer experience control, customer dating management and social CRM providers has been designed primarily based on the client’s purchaser requirements to exceed their expectations and improve customer satisfaction and experience.

    Our Salesforce Portfolio


    B2B marketing automation: Find and bring up new leads, close more deals, and boost ROI with this CRM software. This CRM software solution enables marketers to exceed lead generation goals with gear to generate, automate, and trace personalized engagements while aligning with and empowering their sales group.

    Marketing Cloud

    At Finesse, the digital marketing platform allows you to create 1-to-1 customer journeys, making the marketing cloud grant pertinent, customized experience. Connect with every customer reciprocity with this unified marketing platform, personalizing the client's experience, by getting integrated solutions for the client's journey management, electronic mail, mobile, social, data analysis, advertising, web personalization, content creation and management.


    Krux, Data Management Platform (DMP) is one of the best CRM software by Salesforce that allows marketers to seize, unify, and activate consumer statistics from any source, tool, or channel, to drive more efficient and powerful digital advertising. Krux, allows you to merge records from distinct sources to supply an elevated market experience.

    Commerce Cloud

    Digital commerce, order management and point of sale merged for a connected customer experience, providing customers with a seamless commerce experience that unifies their backend systems. This Digital commerce Salesforce CRM system creates a fused customer experience across all sale points, including web, social, mobile, store and much more. With built-in predictive intelligence, Digital Commerce Cloud delivers a 1 - 1 shopping experience from shopping to fulfilment.

    Service Cloud

    The cloud-based CRM service is personalized and helps the disk platform, provide the best service to the clients by giving the team a 360-view of every client. The service cloud provides quick, neat, and customized relationship management support, allowing businesses to improve their productivity and customer satisfaction.

    Sales Cloud

    Sales Cloud is the best cloud based CRM software solution by Salesforce that will guide you by centralizing your sales processes and tracking. The sales cloud will help your accounts grow, help find new customers, and close deals much faster. Connect data across sales, services and marketing and create a customized journey for your clients.

    Salesforce IQ

    Sales IQ is an out-of-the-box sales app for expanding businesses. Bring the force of relationship intelligence to your inbox, with the SalesforceIQ CRM service built for growing companies that are looking up and running in minutes. With smart and robust data-driven insights, set up stronger and long-lasting relationships with new and existing clients.

    Salesforce Inbox

    Bring the force of relationship intelligence to your inbox, with our Salesforce Inbox that will help you get the email, calendar, and CRM together into one app (inbox) so that you can spend more time selling. Transform your business outcome with our Customer Relationship Management to help you connect with your clients in a completely new way.

    Sales Cloud Einstein

    In your sales process, Embed AI analyzes your CRM data to learn what separates deals won from deals lost with Sales Cloud Einstein, which is the world’s most intelligent customer relationship management platform. The cloud-based CRM provider by Salesforce automates data entry and predictive analysis and makes every selling an instant experience.

    Salesforce CPQ

    Salesforce-price-quote (CPQ) and billing automation is a CRM software by Salesforce that allows precise delivery of quotes, proposals, and contracts. Furthermore, Sales CPQ also helps computerized billing, subscriptions, and revenue recognition by limiting issues while sending invoices, recognizing revenue, collecting cash, and reports on quotes.

    Financial Services Cloud

    Financial Services Cloud is The world’s #1 CRM system, reinvented for Financial Services. The Financial Services Cloud is the most powerful CRM software to help your clients achieve their financial goals. With Financial Services Cloud, excel the clients' expectations by looking for proactive, customized, and goal-based advice delivered at any time across any device or channel.

    Health Cloud

    Health Cloud- world's #1 CRM system. The Health Cloud reinvented healthcare and life sciences that simplified patient care with a complete view of the patient, better client relationship management, and a connected patient engagement experience with Salesforce Health Cloud software. Health Care strengthens members' relationships with full benefits, from sales to clinical support, achieving the best member outcomes and enabling better communication between care teams and patients.

    Field Service Lightning

    Field Service Lightning by Salesforce- Field service management helps connect the mobile workforce with the support team. Field Service Lightning delivers 360-degree support from the contact centre to the field. Advance your field performance with the #1 CRM software for service that will help you successfully plan and manage your complete mobile workforce from any device and achieve intelligent onsite service.


    Desk.com- Out-of-the-box customer support app.This All-in-one customer assistant for small businesses is set up in hours to assist more customers across every support channel in less time. Help Desk.com software from Salesforce helps build long-lasting and deeper customer relationships, starting from a one-step setup to self-service customer support. This CRM software solution by Salesforce in Saudi Arabia lets customers provide faster and smarter services and grow exceptional customer loyalty, especially for small businesses.


    Productivity and content collaboration suite – Salesforce integration merges spreadsheets, checklists, documents, and chat with the live CRM data for a smooth experience to create, edit, discuss and organize your team’s work all in one place. With this Salesforce CRM system, you can concentrate on high-value tasks and make quicker decisions, empowering your employees to get the work done faster.

    Community Cloud

    The Salesforce integration tool gives direct access to the information, apps, and experts, the customers, partners, and employees need. Community Cloud lets you connect customers, widen sales partners, and empower more and more employees. The world's #1 cloud-based CRM solution by Salesforce improves customer and employee engagement and enhances engagement with partners. Gear the power of our online collaboration software solution to build deeper customer relationships, create a dynamic self-service experience, and deliver distinguished customer service.

    Wave Analytics

    With the cloud-based CRM tool, one can create robust reports and dashboards from a large amount of enterprise data, Wave Analytic lets business analytics from all data sources be centralized in one place and also lets integrated data analyze all of your business information. It also gives a 360-view of the firm with easy-to-build dashboards.

    App Cloud

    Salesforce’s extended app development environment – Get the fastest, most straightforward way to create, deliver, and control internal and customer-facing applications with Salesforce’s ecosystem of CRM tools and services. App Cloud allows developers to develop applications that run on the Salesforce platform quickly.

    How to enhance Customer Engagement through our Cloud Based CRM Software Solution

    • In a package that can be progressively measured and upgraded over a period, Salesforce CRM Partner helps small businesses control and improve an enterprise-level CRM’s functionality.
    • Our Cloud-Based CRM Solution has substantial reporting capabilities and visual dashboards that help management know what’s happening in sales, support and marketing departments.
    • Managers can now use Salesforce CRM partner software through tracking and reporting to obtain real-time update of ongoing campaigns and projects. Based on prior criteria established, managers can also intervene at any level to enhance project or campaign outcomes.
    • You can manage everything, right from analyzing customer activity to channel marketing, all on a single platform with the Salesforce cloud, a practical CRM solution by Salesforce.
    • Salesforce ERP integrations ensure steady data flow during everyday operations. With this CRM system integration, you can now deal more quickly with customers, improve customer service, and improve the visibility of data used by the sales or finance departments. Let sales, account and customer service departments make quicker, more comfortable and more informed decisions. Salesforce ERP implementations help automate data management tasks and improve data accuracy, etc.
    • This Omnichannel solution for customer experience management, customer relationship management, and social CRM system is designed to exceed client expectations, thus increasing customer satisfaction and experience. It also helps connect with the customers in a completely new way.

    Why is Finesse solutions the right choice for your organization?

    Finesse, the topmost CRM solution provider in Saudi Arabia, permits your business transformation by getting specialized end-to-end capabilities.

    Finesse has a very bold team of administrators, developers, and solution architects who have mastered the unique enterprise needed to maximize its profit. Finesse Salesforce CRM systems are used by more than 300+ businesses across the world and are delighted to provide award-winning solutions to prestigious organizations.

    Services Provided

    CRM Client Management Services
    Finesse’s cloud-based best CRM software solution provider in Saudi Arabia helps pull together a 360-view of the clients, allows them to control their pipeline & forecast, facilitate order management efficiently, address complex commission models and much more. We help our clients all over the world unlock capabilities on the go, including social, mobile and analytics, leading to enhanced productivity, win rates and revenue.
    Salesforce Service Management
    Service related capabilities let their clients transform the customer experience with app support, live agent support, knowledge centers, self-service communities and social media. Serve customers within the social channels where they participate every day. With huge advances in social interaction, branding, customization, and mobile access, Salesforce community portals deliver incredible value to your customers, partners, and employees. As a Salesforce consultancy in Saudi Arabia, Finesse opens the doors for enterprises to connect to the larger ecosystem while having less turnaround time, better sales & revenue cycle, and staying ahead of the competition with the CRM software by Salesforce.

    For more details on Customer Relationship Management Solutions in Saudi Arabia and across the GCC region, get in touch with Finesse. Contact us today at info@finessedirect.com