Managed Services

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Finesse is one of the fastest growing IT companies in the Managed Services and Support space in Dubai, providing Application delivery, Management as well as DBA support and maintenance services online and offline to over 300 enterprise clients around the globe, including major banks, financial institutions, energy and commodity firms, corporations and government entities.

Managed IT Services Providers

Whether you are delivering IT Support services to internal consumers or external customers, quality delivery of that service is crucial. Users expect rapid responses and access from anywhere; when that is unavailable, access or performance degrades which results in unhappy users, less productive employees and lost revenue.

With strength of over 400 people in the region backed up with an offshore facility in Bangalore, India and with other 10 Global locations, this IT company in Dubai also has Banking Process Excellence and BPO Centre in Dubai. In addition to core banking Finesse also provides IT support and services on other sub-systems including enterprise risk, treasury, loan origination & lending systems as well as Trade Finance systems.

Our competency model is built on the basis of providing value by being a service provider with a deep understanding of the business function that our teams deliver. This competency starts with the sales teams who bring value to the customer table at the time of decision-making unlike pure play technology vendors. We as a Managed IT service were one of the first to recognize and build our strategy on the basis that sooner or later pure technology skills would become a commodity product. This basis has been proven today by the edge we are able to garner in the solution consideration by the customer. Our services teams therefore understand the business needs of the customer in light of their experience and knowledge of the Financial Services Domain.

Finesse also delivers enterprise applications on a services model integrated with process outsourcing services. The future of Business Applications is in effective deployment alternatives. Traditional deployment alone will not pay dividends in future.

Finesse helps our clients to focus on their core business by providing end to end managed services for their technology environment and noncore business processes along with support and maintenance services. Our proposition goes far beyond the transaction benefits of outsourcing and focus on delivering business impact. This model helps our clients to aggressively manage costs and risks.

Contact Us for more details or Write to us at info@finessedirect.com



Managed Services Portfolio

Server Management
  • Monitoring & Management
  • Performance Management
  • Capacity Analysis & Forecasting
  • Root Cause Analysis
  • Troubleshooting
  • O/S hardening & Security Management
  • Patch Management
  • Web Management
  • Web Server Availability Monitoring and Management
  • Performance Management
  • Capacity Analysis and Forecasting
  • Traffic Load Management
  • Alert Notification
  • Root cause Analysis and Troubleshooting
  • Database Management
  • Database Monitoring and Management
  • Performance tuning
  • Updating Patches
  • Availability Status
  • Upgrades and migrations
  • Network Management
  • Network Monitoring and Management
  • Root Cause Analysis
  • Reduce Mean time to Repair (MTTR)
  • Alert Notifications
  • Security Management
  • Web Application Security Assessment
  • Internet Security Assessment
  • Network Security Assessment
  • Backup, Storage Management
  • Storage Monitoring and Management
  • Backup Monitoring and Management
  • Performance Monitoring and Array Management
  • Catalogue Management
  • Storage LAN Configuration and Zoning
  • Application Management
  • Production Support, Service Delivery
  • Application Due Diligence, Portfolio Analysis
  • Engagement Process, Application Knowledge Transition, Sign-off Process
  • Communication Management
  • Enterprise
  • Telephony
  • Contact Center
  • Unified Messaging Services
  • VoIP Provisioning
  • Conferencing and Collaboration
  • IP Infrastructure Management
  • End user Management
  • Centralized Desktop Services
  • Help Desk Services
  • Remote Desktop Control and Support
  • Asset Management
  • Desktop Applications Support
  • Application Packaging and Core building
  • Roll out Services
  • Desktop Service Management
  • Asset Management
  • Remote Desktop Control and Support
  • Software Distribution
  • Client Application environment support
  • Migration Services
  • Vendor Management

  • Benefits

    • Reduces costs
    • Improves productivity
    • Promotes timely execution
    • Enables better decision making
    • Leverages existing and exploits emerging technologies
    • Ensures acceptable levels of control and risk management
    • Optimizes skills/capabilities of the organization
    • Promotes collaboration across the extended enterprise

    DBA Services

    Growing changes such as upgrades in database technologies makes it challenging to manage and optimize the mission critical data. Database and application are the critical components of IT companies in Dubai Today.

    Finesse has been providing database(dba) services and helps you manage your oracle systems efficiently by providing 24*7*365 support, fine tuning your databases to improve the performance and ensuring high availability of your mission critical databases. We offer DBA Services designed to meet your requirements and budget with Flexible Service offerings and Certified Expertise.

    Our Services Include :

    • Flexibility by providing both On-site/Remote database support as per customer requirement
    • On-Demand Resource Provision by providing additional DBA resources as and when required
    • Dedicated 24x7x365 support to help whenever you need it
    • Database Setup and Configuration
    • Proactive health checks
    • Security Administration
    • Performance Tuning and Diagnostics
    • Database Backup and Disaster Recovery strategy planning
    • High Availability planning and implementation
    • Oracle Golden Gate configuration and Support
    • Architecture Review
    • Database Migration

    Write to us at info@finessedirect.com to know more about our Managed Services.

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