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Finesse Inaugurates New Office at Sheikh Zayed Road, Dubai

Finesse New office inauguration

December 23, 2018 — Finesse, one of the top regional system integrators and global digital transformation provider, is pleased to announce the official opening of its new office at DXB Towers, Sheikh Zayed Road, Dubai.

“This makes a sensible choice for us as well as for our clients. Being in Downtown makes for easy and faster access for our staff and all other stakeholders,” says Sunil Paul, Co-founder and COO, Finesse Global. “Majority of our clients also operate from this area, so our support services can also be quicker and efficient.”

The Dubai office will serve as Finesse Global’s headquarter as well as MENA sales and support center.  With state-of-the-art infrastructure at the new facility – Finesse gears up to touch new heights and expand its reach across the globe.

The company has always been at the center of the evolution of technology and plans to have ubiquitous presence with our robust solutions and services.

Ramesh Raju, Co-Founder & CEO, Finesse asserts, “Our objective is to ensure that we are available for our clients and support them with our technical and infrastructure capabilities. We are well equipped to extend our solutions and services to our current and future client companies and envisage extending our business in Europe, UK and other regions.”

Finesse to be awarded as Best Digital Service Provider at Tahawultech Hot 50 Award 2018

Finesse to be awarded as Best Digital Service Provider at Tahawultech Hot 50 Award 2018

Finesse, one of the leading system integrators in the region has received the Tahawultech Hot 50 Award 2018 under the category of Best Digital Service Provider. Finesse has been recognised among many as an optimum digital transformation service provider in the regional market for its performance in the past year.

Sunil Paul, Co-Founder and COO, Finesse mentioned, “We are pleased to have received this award. It is an honour that our investments and engagements are recognised and this is a testimony for us to thrive for excellence in our journey ahead.”

He added, “These recognitions in the industry inspire us to continue deliver value and ensure to build many more successful relationships with clients, and partners.”

Finesse, since its commencement, has thrived to offer futuristic technology solutions in all major verticals. The renowned system integrator is successfully operational across APEC, MENA and Americas. Currently, Finesse is proudly delivering its solutions and services to more than 250 enterprise clients and has long-term business relationships with 80% of banks in the Dubai.

Equifax Analytics Joins with Finesse to Drive Digital Banking

BureauOne solution offers single platform that can easily integrate with existing systems

Dubai, August, 2018 – Equifax Analytics Pvt.Ltd, a global information solution provider of predictive analytics, today announced its partnership with Finesse, a global software system integrator based in Dubai, UAE to drive digital transformation in financial institutions across the Middle East via its BureauOne platform.
BureauOne from Equifax is a single platform that can easily integrate with existing systems, providing the convenience of a single inquiry point and allowing consolidation of data from multiple bureaus. It is a web based on premise solution that provides seamless integrations with loan origination, management system and bureaus. It is highly configurable and adaptable to needs of the institutions helping them in monitoring bureau performance, response time, hit rate and even reduce operational costs for our customers.
Finesse, The Trusted partner for 120+ financial institutions across the globe provides digital solutions including for AI & Chatbots, Blockchain and Robotic Process Automation (RPA) to help companies increase their efficiencies and reduce costs across back-end and front-office operations and in various other enterprise functions. Finesse with its strong presence in Middle East and Asian markets and proven capabilities around business process automation services has strategically aligned with Equifax to leverage the fast growing predictive analytics opportunities. This will enable to introduce high-performance digitization of their clients.
“Having bureau business across multiple countries ourselves, we understand the importance of investing in and offering digital banking solutions. This solution empowers lenders and businesses’ digital journey by making better underwriting decisions in a cost effective and timely manner while eliminating duplicate efforts to input and retrieve consumer information,” said K M Nanaiah, Country Head, Equifax India.
“Finesse comes from a background of having in-depth knowledge and long standing experience in the Banking and financial institutions domain. This partnership will further strengthen our commitment to deliver digital workplace technologies to our customers using cutting-edge solutions like BureauOne Analytics. Finesse customers will leverage the platform for fast & efficient processing of their client’s loan applications,” said Sunil Paul, COO, Finesse.

Finesse Partners with UiPath to Offer Customers Robotic Process Automation (RPA) Services

August 2018, Dubai – Finesse, a leading digital transformation company in Middle East and Asia, announced today that it has partnered with UiPath, the leading enterprise Robotic Process Automation (RPA) software company, to offer RPA solutions for businesses to automate their processes for increased efficiency and cost optimization. This partnership will benefit Finesse’s existing client base and will be extended to various verticals in the Gulf area and beyond.

To gain market advantage in today’s highly competitive landscape, organizations are increasingly seeking solutions to help them expedite operational processes, increase agility and deliver greater value to customers. By partnering with UiPath, Finesse will enable clients to complete routine tasks with optimal agility. By delegating these processes to a virtual digital workforce of software robots, company employees will be able to focus on more strategic, creative and customer-facing initiatives.

Sunil Paul, Co-Founder and COO of Finesse, said, “Finesse with its strong presence in the Middle East and Asian markets and proven capabilities around business process automation services has strategically aligned with UiPath to leverage the fast growing RPA opportunities. This will enable both of us to introduce high-performance digitization and automation in business process of our customers.”

Anand Nagwani, Vice President Parnerships EMEA in UiPath, said, “We are excited to partner with Finesse to bring our innovative enterprise-grade RPA platform to the region. Finesse’s expertise in various verticals and in-depth knowledge of different technologies will complement our strategic focus on delivering a fast to scale and easy to use RPA platform to regional customers. Our joint efforts with Finesse will enable organizations to make use of a full-fledged digital workforce and further enhance our position on the RPA market”.

Finesse Drives Digital Transformation at IACAD

Dubai, July 2018: Finesse, a leading IT System Integrator in the region, announced today that it will provide its Application and Network Monitoring solutions and services to IACAD, The Department of Islamic Affairs and Charitable Activities (IACAD) under the Government of UAE based in Dubai.

Whether you are delivering services to internal consumers or external customers, quality delivery of that service is crucial. Users expect rapid responses and access from anywhere and when they don’t get that access or performance degrades, the result is unhappy users, less productive employees and lost revenue.

Finesse could realise this problem and hence proposed NETSCOUT Solution. Finesse along with Netscout will be implementing Netscout TruView™ in their Data Center. TruView™, which is a single appliance that leverages key data sources to present a correlated view of performance in a single, easy to understand dashboard view, will be implemented. These correlated views will help IACAD to quickly see how well the infrastructure is transporting applications, and how well those applications are performing in context of the end user experience. Visual TruView™ uses Next Generation Response Time to monitor not just traditional on premise applications, but also provide visibility of applications that move outside of the data center, whether those services are in a hybrid laaS or PaaS cloud environment or just hosted by a 3rd party external to your infrastructure. TruView provides easy answers to the question of whether it is the network, server, application, or even on cloud that’s causing our user’s pain.

Mohamad Ahmad Alzaronei Head of Networks & Operating Systems Section in IT DEPT at IACAD, said, “We at IACAD were facing an inadequate time consumption of resources in finding out the bottle neck which was resulting in loss of productivity and revenue. After a rigorous evaluation process, Finesse has been selected for demonstrating its capabilities in enabling this transformation and support services. Finesse will play a key role in developing and implementing a comprehensive Monitoring solution, and supporting our ongoing business expansion.”

Sunil Paul – Co-Founder & COO, Finesse, said, “Finesse has been a trusted leader in enabling Digital transformation for our enterprise clients. Our solution meets the challenges of IACAD in providing the ability to track, baseline and trend individual application performance of every end user experience, enterprise-wide. We are delighted that IACAD has chosen us to enable their strategic digital transformation program.”

Anand Lakhwani – Practice Head –Infra Services, “After working with the IT user group, there were lot of challenges on the Network & Applications accessibility without knowing the bottleneck where it is coming from. With our Software Defined Practice, it was easy for us to position our Monitoring solution capabilities of NETCOUT after doing a feasibility study. It was a pleasure working with IACAD team from capturing the requirement to proposing a Solution to serve IACAD with better user experience.

About IACAD:

The Department of Islamic Affairs and Charitable Activities (IACAD) was established in 1969 by the late ruler of Dubai HH Sheikh Rashid bin Saeed Al Maktoum. IACAD seeks to be the first in the field of offering religious and charitable guidance and values honesty, devotion, perfection, transparency and creativity.

IACAD’s main role is to spread Islamic culture and develop religious awareness in the region. IACAD supervises the printing of the Holy Quran, religious book and other multimedia. It also provides fatwa guidance, organizes Haj & Umrah trips to Mecca, translates religious books and issues licenses for Islamic religious teachers. IACAD also cares for mosques and supervises their management by coordinating with Awqaf and Minors Affairs Department.

The IACAD website has some invaluable eServices including providing online religious enquiries (fatwa guidance), guidance for new Muslims, listing of all mosques in Dubai, prayer times, religious holidays and accreditation for registered charitable organizations in Dubai. For further information, please visit:

For enquiries, please contact:

Tel: +971 43687855
#2908/2909, Citadel Tower, Business Bay, Dubai. PO Box: 35652 |

Finesse Wins Kofax Robot Challenge at the Kapow RPA Workshop

Dubai, JULY 2018: Finesse, the leading Digital Transformation company in the region, won the Kofax Robot Challenge at the Kapow RPA Workshop.

In the recently concluded Kapow RPA workshop held by Kofax for all their partners, a challenge to create the best Robotic Process was the closing highlight. The challenge was to create a robotic process that would add value and efficiency to a business.

Finesse was declared the winners for creating a Robot using web automation techniques. The grand prize was a Drone. Kofax Sales director Ben Locke presented the drone to Ashok Sundaresan, Delivery Head of Finesse in the presence of senior management executives of both Kofax & Finesse.

Finesse was one of the strong performer at the challenge. This comes from the in-depth knowledge and first-hand experience in RPA. Finesse helps its clients optimise their business processes, reducing cost and assets. The team brought this proven experience and deep industry-specific expertise in creating value to businesses in this challenge.

Blessy Varghese – Partner Account Manager at Kofax said, “Finesse have proved themselves to be a strategic Kofax partner in the space of RPA in addition to their existing strengths in Kofax Total Agility Platform. This is key as it enables them to position turnkey solutions to customers in the region”.

Sunil Paul, Co-Founder and COO of Finesse said at this moment, “Finesse is known to be exceptionally qualified to deliver innovation with measurable performance and this challenge goes just to prove the same. We are extremely proud of this achievement and wish Ashok & Team super success in delivering tangible value to our clients using emerging and innovative technologies”.

Finesse Partners with Kyriba to Enhance Cash Visibility and Controls for its Corporate Clients

Dubai, February, 2018 – Finesse, the Dubai based #1 trusted systems integrator, today announced a strategic channel sales partnership with Kyriba, the #1 global provider of cloud treasury and financial management solutions. The partnership will give Finesse’s more than 200 corporate clients access to Kyriba’s enterprise suite, enabling greater financial controls and decision support as part of their digital transformation.

“Kyriba offers a category leading, secure financial management platform with important innovations in payments and risk management,” said Sunil Paul, Co-Founder and COO at Finesse. “Market volatility and U.S. tax reform are currently driving the need for improved cash visibility and secure payments that Kyriba is well suited to address. Finesse will offer Kyriba as part of our larger mission to serve our clients today and in the future with world-class solutions.”

With Kyriba, Finesse can address the pent-up demand for more secure and centralized financial management solutions, including payments, automated workflows, and real-time fraud detection. These cloud-based solutions help corporate clients compete in the market today with improved decision support.

“Finesse is a leading Systems Integrator in the GCC region, and has an extensive global network that is aligned to Kyriba’s,” said Roger Baroutjian, Managing Director – Direct & Channel Sales at Kyriba. “We have invested in the security of our platform and added strong controls across the payments workflow to satisfy the increasing demand data protection. With a comprehensive financial suite at their fingertips, Finesse’s customers will be able to add real-time decision support and help drive growth for their company.”

How Robotics Process Automation (RPA) Could Deliver Profitable Growth

Robotic Process Automation, is not just a buzz word being used today but is rapidly becoming a trend with a lot of businesses to envision how business process solutions are managed and delivered effectively. In a scenario where work areas are burdened with time-consuming and repetitive processes, it becomes difficult for most businesses to find ways to improve delivery, reduce costs, and ensure consistent quality in their work. It thus becomes crucial that people with roles that require creativity, judgment based decisions and knowledge application spend their energies and precious time on customer centric business processes instead of being bogged down by repeated tasks. This is where Robotic Process Automation (RPA) can empower such staff to blend these two aspect of their role to come to a more efficient work scenario.

Introducing Robotic Process Automation (RPA) does not mean that some robot looking machines will take over the tasks, but it is about smart and intelligent software doing high volume, repeatable tasks that are usually mundane and boring for human beings, at the same time reducing errors. Manual tasks such as data entry, back office tasks which are typically time consuming, repetitive, high in volume are perfect to be handled by Robotic Process Automation (RPA).

Having said that not all Robotic Process Automation (RPA)s are the same. These technologies range from a simple software that sits on a personal computer to a wide range of technological steps that improve the input, flow, transformation and output of data. A very good example of the advanced form of Robotic Process Automation (RPA) is where it is used to enhance the supply chain management process in an organization.

As with any technology, Robotic Process Automation (RPA) comes with its own set of benefits and drawbacks. Major benefits of Robotic Process Automation (RPA) that aid in delivering Profitable Growth are –

Improved Efficiency: With technology managing ordinary, monotonous mundane everyday tasks, the entire process runs promptly and efficiently.
Greater Productivity: The use of Robotic Process Automation (RPA) results in a significant increased output of task. Staff can be freed to apply their experience and skills to more important tasks and projects that drive growth & innovation.
Precise and Errorless Work: Robotic Process Automation (RPA) technology results greater precision in work by eliminating risks associated by human errors.
Cost Savings and improved finances: In spite of the initial upfront investment required to implement Robotic Process Automation (RPA) technology, the overall increase in productivity & efficiency along with reduction in human errors lead to immense cost savings and improved finances.
Greater employee satisfaction: The handover of repetitive, boring, and mundane tasks to Robotic Process Automation (RPA) along with the ability to participate in more important and high-level projects leads to higher overall satisfaction in employees.
Some points that inhibit the introduction of Robotic Process Automation (RPA) are –

High Financial Implication: The high cost of implementing Robotic Process Automation (RPA) technologies along with internal budgetary restrictions are some of the biggest reasons why businesses (especially small & medium scale enterprises and startups) opt not to implement robot process automation.
Lack of Technical Ability: The misconception that to leverage Robotic Process Automation (RPA), the end user must own significant technical knowledge leads to not realizing all the benefits of Robotic Process Automation (RPA).
Fear of Change: Any new technology implies changes and so is the case with Robotic Process Automation (RPA) with the impact being considerable and sometimes disruptive. But this can be overcome with appropriate tool & techniques.
Redundancy: By far the bigger reason for businesses for not choosing Robotic Process Automation (RPA) is the fear that robots will replace workers. However, what many miss is the main purpose of Robotic Process Automation (RPA) being a support to humans in the workplace.
There are already fully functional Robotic Process Automation (RPA) systems in use, which can automatically complete any repetitive task a human being does, that too in smarter ways using cognitive technology. Keeping in mind both sides of the coin, it is safe to say that in the future, organizations will use Robotic Process Automation (RPA) to deliver profitable growth as a norm. According to the latest report, the global market of IT robotic automation is expected to see growth at a CAGR of about 60.5% between the year 2017 and 2020.

Robotic Process Automation (RPA) can help organizations dramatically improve operational efficiency and gain a much clearer understanding of where they are going. By taking strategic decisions that strive for simplicity of operations, adopt lean practices, and automate processes, organizations can set the course for Robotic Process Automation (RPA) technologies to help deliver profitable growth. In such a sense, Robotic Process Automation (RPA) becomes a business accelerator driving sustainable growth.

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TimeXtender and Finesse Announce New Partnership for United Arab Emirates

Denmark & United Arab Emirates – February 2018 – TimeXtender, a software leader dedicated to helping businesses build a data-driven organization, today announced its partnership with Finesse, leading System Integrator from the GCC region.

This agreement allows Finesse to offer its existing and future clients across United Arab Emirates Discovery Hub® by TimeXtender. Discovery Hub® is an integrated approach to IT architecture behind business intelligence that helps organizations decrease time to business insights and data-driven decision making by automating all that can be automated in the data discovery, BI, and analytics lifecycle.

Discovery Hub® brings together the best of both worlds: data governance and self-service BI. It enables business users to rapidly explore and interpret trustworthy data, while at the same time freeing IT and BI specialists from tedious and redundant tasks. By leveraging the power of automation, companies can increase agility, easily access governed data and facilitate the journey to compliance. Unlike other approaches, which rely on a mix of tools and vendors for scripting, data prep and data blending, Discovery Hub® is a fully integrated, end-to-end solution, delivering faster time to value with fewer resources.

“This new alliance with TimeXtender provides us the opportunity to assist companies in their deployment of governed data and access of that governed data at a much faster clip,” said Eljo JP, Director – Global Business Development, Finesse. “We’re excited to begin helping customers streamline their data discovery with Discovery Hub®, while reducing time to insights for business users.”

Traditional project work flows simply can’t keep up with the volume, variety, velocity of new data sources, or growing number of BI and analytics front-end tools, but Discovery Hub® does so by accelerating data onboarding, managing multiple BI and analytics tools and keeping track of all corporate data. In essence, future proofing the enterprise. The interactive and user-oriented interface, with drag and drop function, enables any user with domain knowledge to rapidly respond to changes and to provide decision makers with the data they need, when and where they need it.

Discovery Hub® combines the power of automation with a metadata-driven approach. The result is fast, reliable and secured data, displayed in any data visualization or reporting front-end tool, whether it is Power BI, Qlik, Tableau, Excel or any other. As it sits on top of the SQL Server stack with full visibility, both on-prem and in the cloud are available and readily customizable.

“Through this new agreement, Finesse can now help their customers implement Discovery Hub®, resulting in a self-service data discovery environment for their business users,” said Jørgen Kaufmann, CEO, TimeXtender. “Finesse will help customers achieve access to their trustworthy data much faster than before. And Discovery Hub® leverages the power of automation to increase agility, improve access to governed data and facilitate the journey to compliance.”

About TimeXtender:
TimeXtender is one of the world’s fastest growing software companies. The company enables businesses to build a data-driven organization with Discovery Hub®, an integrated approach to IT architecture behind business intelligence that helps organizations decrease time to business insights and data-driven decision making. TimeXtender was founded in 2006 and is privately owned with headquarters in Denmark and the U.S. The company has more than 2,600 customers across six continents and 60 countries. Through its global network of channel partners, TimeXtender sells Discovery Hub® to a range of organizations including; Fortune 500, large-sized enterprises and mid-sized companies that use Microsoft® SQL Server®. Visit for more information.

Finesse and Kofax jointly showcase automation of manual tasks within VAT implementation through Robotic Process Automation

Dubai, 14 DEC 2017:

Finesse, the leading IT System Integrator in the region along with Kofax, a leading provider of software to simplify and transform information-intensive processes, jointly hosted the session on Automation of tasks within VAT implementation through Robotic Process Automation.

Addressing the two buzz words of the time, VAT and RPA, the event today saw CXOs of select clients and customers of Finesse get together over half a day for a very informative and interactive sessions.

A financial expert brought out the implications of VAT in the UAE while clearing an array of doubts for the audience in an interactive session. This was followed by the key note and demo session by Kofax. The Kofax team showed how Kofax captures information and automates information-intensive processes, increasing operational efficiency while reducing costs. By enabling organizations to digitally transform their business processes, Kofax improves customer engagement and enhances competitive advantage. Together with the financial expert, they drove home how RPA can automate manual tasks within VAT implementation using Kofax Kapow. The event concluded successfully with use case scenarios and examples.

Finesse enables digital transformation through Robotic Process Automation using the Kofax solutions in addressing the need of the hour. Together both companies bring their strengths to the table to mobilise change in the businesses they engage with.

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