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Success Stories / Finesse Drives Digital Transformation at IACAD

July 31, 2018

Finesse Drives Digital Transformation at IACAD

Dubai, July 2018: Finesse, a leading IT System Integrator in the region, announced today that it will provide its Application and Network Monitoring solutions and services to IACAD, The Department of Islamic Affairs and Charitable Activities (IACAD) under the Government of UAE based in Dubai.

Whether you are delivering services to internal consumers or external customers, quality delivery of that service is crucial. Users expect rapid responses and access from anywhere and when they don’t get that access or performance degrades, the result is unhappy users, less productive employees and lost revenue.

Finesse could realise this problem and hence proposed NETSCOUT Solution. Finesse along with Netscout will be implementing Netscout TruView™ in their Data Center. TruView™, which is a single appliance that leverages key data sources to present a correlated view of performance in a single, easy to understand dashboard view, will be implemented. These correlated views will help IACAD to quickly see how well the infrastructure is transporting applications, and how well those applications are performing in context of the end user experience. Visual TruView™ uses Next Generation Response Time to monitor not just traditional on premise applications, but also provide visibility of applications that move outside of the data center, whether those services are in a hybrid laaS or PaaS cloud environment or just hosted by a 3rd party external to your infrastructure. TruView provides easy answers to the question of whether it is the network, server, application, or even on cloud that’s causing our user’s pain.

Mohamad Ahmad Alzaronei Head of Networks & Operating Systems Section in IT DEPT at IACAD, said, “We at IACAD were facing an inadequate time consumption of resources in finding out the bottle neck which was resulting in loss of productivity and revenue. After a rigorous evaluation process, Finesse has been selected for demonstrating its capabilities in enabling this transformation and support services. Finesse will play a key role in developing and implementing a comprehensive Monitoring solution, and supporting our ongoing business expansion.”

Sunil Paul – Co-Founder & COO, Finesse, said, “Finesse has been a trusted leader in enabling Digital transformation for our enterprise clients. Our solution meets the challenges of IACAD in providing the ability to track, baseline and trend individual application performance of every end user experience, enterprise-wide. We are delighted that IACAD has chosen us to enable their strategic digital transformation program.”

Anand Lakhwani – Practice Head –Infra Services, “After working with the IT user group, there were lot of challenges on the Network & Applications accessibility without knowing the bottleneck where it is coming from. With our Software Defined Practice, it was easy for us to position our Monitoring solution capabilities of NETCOUT after doing a feasibility study. It was a pleasure working with IACAD team from capturing the requirement to proposing a Solution to serve IACAD with better user experience.

About IACAD:

The Department of Islamic Affairs and Charitable Activities (IACAD) was established in 1969 by the late ruler of Dubai HH Sheikh Rashid bin Saeed Al Maktoum. IACAD seeks to be the first in the field of offering religious and charitable guidance and values honesty, devotion, perfection, transparency and creativity.

IACAD’s main role is to spread Islamic culture and develop religious awareness in the region. IACAD supervises the printing of the Holy Quran, religious book and other multimedia. It also provides fatwa guidance, organizes Haj & Umrah trips to Mecca, translates religious books and issues licenses for Islamic religious teachers. IACAD also cares for mosques and supervises their management by coordinating with Awqaf and Minors Affairs Department.

The IACAD website has some invaluable eServices including providing online religious enquiries (fatwa guidance), guidance for new Muslims, listing of all mosques in Dubai, prayer times, religious holidays and accreditation for registered charitable organizations in Dubai. For further information, please visit:

For enquiries, please contact:

Tel: +971 43687855
#2908/2909, Citadel Tower, Business Bay, Dubai. PO Box: 35652 |

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