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Accelerate Business Growth with RPA

Organisations in the Middle East must find quick and efficient ways to operate in an era that is becoming increasingly digitalised by the day. Automating high-volume and repetitive business tasks is one way to save costs and free up staff time to focus on higher-value tasks. This is why CIOs are now turning to Robotic Process Automation (RPA) to streamline business operations and automate manual processes.

For the uninitiated, RPA is an emerging and transformational technology that utilises artificial intelligence and machine learning tools to automate tedious tasks and drive efficiencies in business operations without increasing employee headcount or cost.

No longer just a buzzword, RPA is rapidly becoming the business process technology of choice for organisations looking for ways to enhance delivery, reduce costs and ensure consistent accuracy and quality of work. RPA offers a range of benefits to organisations and the main business case for the technology is its ability to automate most of mid-and back-end processes, which are still performed manually. This allows employees with roles that require creativity, judgement-based decisions and knowledge applications to spend their time on customer-centric business processes rather than being bogged down by mundane tasks that could easily be automated.

Contrary to popular belief, RPA will not replace the human resources but will complement our daily work rather than supplant it. Today, RPA is being widely adopted by organisations with high-volume of manual transactional functions, resulting in improved productivity and quality. These tasks can typically include data entry, call centre operations, procurement, HR processes, and maintenance of records and transactions.

RPA solutions range from a simple software that is applied to a personal computer to do something as simple as sending an automated email response to deploying thousands of software bots across the enterprise, each programmed to capture data, process transactions and interact with other digital systems.

In the Middle East region, there is a surge of interest in RPA tools and it is already being embraced in government and process-driven businesses to boost efficiency. By taking strategic decisions focused on simplicity of operations and automation of rules-based processes, organisations can set the course for RPA technology to help deliver profitable business growth.

RPA has evolved from being a simple mimicking by robots of repetitive human activities to a highly seamless collaboration of human and digital functions. Cognitive computing technology is now driving RPA’s growth, helping to broaden its application in the digital enterprise and driving automation to the next level.

However, it comes with a caveat: RPA is a relatively new technology and its successful deployment hinges on choosing the right solution that fits your organisation’s specific business need. You must do your homework, build a business case and carefully evaluate the vendor landscape and their product offerings before taking the plunge. RPA technology is advancing rapidly, and it is imperative for technology leaders to keep up with the changes and learn from early adopters to get it right.

At Finesse, we are now engaging with regional customers to streamline processes for automation and implementing RPA tools from our partners such as UiPath and Kofax to help them reap the full benefits of digital transformation.

Contact Us to know more about our RPA solutions and how we can help your organisation digitally transform.

Finesse and Qlik to showcased Self-Service Data Visualization & Business Discovery Tools at Cards & Payment Middle East

Finesse, considered the most trusted Systems Integrator in the region and Qlik, a leader in visual analytics, jointly participates at the Cards & Payments 2016 event “See the Whole Story” on 31st May 2016 – 1st June 2016 at DWTC, Dubai.

Finesse together with leading Business Intelligence Solution provider Qlik showcases how Qlik’s associative models allows users to find all possible innovations that exists in their data. Delegates will get to know all about the latest product features including the QlikSense Enterprise 3.0 – the newest version of Qlik’s visualization platform, Qlik Sense Cloud for free application sharing and Qlik Data Market for data-as-a-services via the cloud.

Finesse has been one of the leading partners of Qlik in the region for the past three and half years. The successful partnership has spearheaded many pivotal projects in the region. Finesse works with around 70% of the banks in the region and is uniquely positioned as the Numero Uno BFSI system integrator in the region.

Experts from Finesse will walk the visitors through sessions where they could experience the various features and capabilities of Qlik’s visual analytics platform approach. Delegates, under the step-by-step guidance from the Finesse team, can ‘visualize’ how the platform enables centrally deployed analytics, self-service data discovery and embedded analytics in any enterprise or web application.

Business Intelligence is for everyone and it is tapping all the verticals equally. And being a system integrator, Finesse has seen the rise of business intelligence in the region. Eljo says, “If we study this region, Business Intelligence picked on from telecom and banking sector where there was huge data accumulation. It then moved on to the retail sector. Today we can see the public sector and healthcare sector as the latest adopters of the Business intelligence. With the growing landscape of Big Data and social media, the need for data analytics have soared…. Hence BI will gain more momentum now.”

To know more, Contact Us to learn how we can help global banks and financial organizations to easily create flexible, interactive visualizations and make meaningful decisions.

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Finesse And Salesforce Unleash The Potential Of Cloud CRM

CRM has always been an essential element which helps organizations deliver against business objectives while bridging the gap between the sales, marketing & service efforts. CRM is more of practice which eases you to keep track of your customer interactions.

In the present market trend, Cloud computing seems to have touched and transformed almost every aspect of modern business, be it software deployment, mobility, more recently wearable technology and IoT. Research indicates cloud applications and platforms will be at the top of IT spending by end of 2016, with half of all enterprises implementing cloud solutions by 2017. Customer relationship management (CRM) software markets are among the foremost to connect with the cloud. It is predicted that 50 percent of all CRM deployments this year will be cloud purchases. With more and more businesses getting into the cloud, business agility calls for IT agility and in this matter cloud computing is not only a technology, it is a part of an overarching responsive business strategy. And in such scenarios, porting their customer relationship management systems (CRM) is obviously soon to follow.

CRM’s presence and impact on businesses and in the global market is predicted to be worth $36bn by 2017, according to Gartner. This prediction also aligns with its analysis of new business scenarios built around what it terms the ‘Nexus of Forces’ – social, mobile, information, and cloud.

The availability and rise of Cloud CRM allows organizations to think about alternative options to traditional on-site solutions. Also because of trends moving toward cloud technologies, firms no longer have to create a fixed, physical IT infrastructure and network. In other words, Cloud CRM allows all of the company data to be saved, stored, and accessed via the Internet; enabled using a single server or distributed servers across multiple devices.

Cloud computing isn’t a new idea to companies, it has been around for nearly six years now and companies were aware of the route to the cloud as a business model. Many are of the opinion that the cloud is going through a second iteration. The trend seems like more businesses are moving to the cloud. But a survey by the Poneman Institute for Thales e-Security found “more than 54 per cent of the 4,025 business and IT managers polled were already sending sensitive data to the cloud, and 31% of those from within seven global countries expect to do so in the next two years.” Additionally, a new study on cloud computing, by CompTIA’s Fourth Annual Trends In Cloud Computing, found 90 per cent of firms polled have some presence in the Cloud.

According to Forbes, 62% of all CRM software will be delivered via the cloud by 2018. Cloud-based CRM is growing at a 19.6% CAGR from 2013 to 2018. 30% of all application spending is for SaaS-based applications, projected to grow at a CAGR of 17.6% from 2013 to 2018. On-premise software spending is projected to decline at a 2.8% CAGR in the forecast period. Salesforce, Microsoft and IBM were the fastest growing CRM providers in 2014.

The advantages of traditional CRM software are well known. Tracking sales interactions and identifying patterns can increase profits leading to a better and more personalized experience for the customer. Add to it the marked benefits of cloud computing, and businesses can get transformed with huge business benefits. Together, CRM on the cloud offers a substantially positive impact on business technology.

The biggest benefits of cloud computing are the low upfront cost. SaaS solutions are subscription-based, and usually charge per month with no need to purchase licenses and hardware, and can decrease maintenance costs. Updates are also taken care of. These decreased IT infrastructure costs leads to savings that can be tapped into to access new markets.

Another advantage is that customers have come to expect certain levels of service and the flexibility of a subscription model. Today the culture of customer relationship management has changed due to the permeation of subscriptions in a SaaS model.

Cloud based CRMs can be up and running in a matter of hours as they require no local installation. With that start improved productivity, and the sales teams working remotely adds to it.

According to Forbes, it’s been observed that 80% of enterprise workers don’t work at a desk, and the majority of Internet usage is now from mobile devices. Global penetration of smart phones is now at 73%. Accessibility of data which is hosted in the cloud means sales and marketing teams can work anywhere, anytime. It allows for virtual workforces and multinational teams to work through collaboration, thus improving productivity and project management. It gives a competitive edge with the ability to give employees the access to information which helps in speeding up projects. Cloud CRM thus provides for a scalable solution for growing businesses.

Meanwhile, when projects finish more quickly, it allows for employees to skill up in other areas of the business thus providing increased business value. Resources can be deployed and re-provisioned in real-time in line with appropriate workloads thus aiding proper resourcing.

Cloud CRM solutions sync in real time, provides an up-to-date picture of customer data, invoices, email and other third applications. It provides for businesses intelligence through unified company information allowing businesses to organize data and gain accurate insights about inventory, customer leads, and profitability. The advanced analytics collates information from multiple sources through data sharing and collaboration uses data visualization or predictive modeling to aid better, faster and informed decisions.

Benefits of Cloud CRMs are undoubtedly numerous, benefiting companies of all sizes. It can be used to forecast trends, improve efficiency, and increase the bottom line. Cloud computing offers a scalable and affordable CRM solution that enables mobility, real time insights, and better decision making. The business benefits of a cloud-based CRM could be just the competitive advantage a company needs to stay abreast with the speed at which businesses change.

Contact us to know more about our cloud CRM solutions.

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