Archives / Enhance Customer Engagement with the AI-based CRM

Enhance Customer Engagement with the AI-based CRM

Finesse is one of the most trusted global software system integrators in the MENA region. Our goal is to help our clients realize Digital Transformation by leveraging the power of AI-based CRM solutions.

The concept of CRM has evolved over the years. It should be a “platform of platforms”, with thousands of third party apps and with the ability for extensive customizations. It should help you resolve some of the key challenges that your business (whether B2B or B2C) faces in order to keep your customers at the center of whatever you do, such as:

– Big jump in revenues of your business
– Customer support everywhere
– Deliver relevant, personalized experiences across all channels and devices
– Transform the way to engage partners, customers and employees
– Grow business by developing apps that engage employees
– Extend sales and service capabilities

We at Finesse help our clients to accomplish results for the above using our AI-based CRM framework. Headquartered in Dubai, Finesse is one of the topmost CRM providers bringing the specialized end-to-end capabilities to enable your business transformation.

Finesse has a very strong team of administrators, developers and solution architects who have mastered your unique business needs to help you maximize your investments. We drive Digital Transformation process for more than 250 Enterprise clients globally; and will be happy to offer our Award Winning Services to your esteemed organizations.

Contact us for a quick meeting with our CRM expert team to kick-start your journey of digital transformation.

Empowering Businesses with Blockchain Technology

All in the last four years you have heard and read about the Distributed Ledger Technology (DLT) and in these years, Finesse has served their many renowned enterprise clients with sucessful solutions for Blockchain technology.

Cryptograpy, Consesus and Decentalization – the three main pillars of Blockchain are uniquely handled by our expert team. Thus, ensuring how the clients’ problems shall be dealt with and to deliver a unified ecosystem process to adopt.

Finesse with its Blockchain Technology partners has built some amazing case studies on the paltform. Some are in the production and some are running as successful Proof of Concept .

The below graph shows the adoption of blockchain in the last 3 years:

Source :

Contact Us to have a one-on-one disucssion with our Blockchain Expert Arti Sogani.

On the lighter note we will make sure the below doesn’t happen to you:

Source: Blockchain Dilbert cartoon by Scott Adams

Unleash the Power of BI & Analytics with Finesse

According to a research, over 2.5 quintillion bytes of data generates every single day, and it will only grow from there. By 2020, the count is expected to increase by 1.7MB of data, every second for every person on the earth.

In such an environment, Data Analytics and Information Management plays a very important role in keeping organizations at the forefront of their competitive edge. Organizations need actionable insights to keep up with the pace of change to stay ahead of competition and stay relevant.

The technology required to aid such decision-making need not only match the state-of-the-art infrastructure but should also be simple and intuitive enough to enable democratization for flow of insights across the organization. BI & Analytics platform is not just a Business Intelligence tool rather it should provide for advanced analytics.

A successful organization-wide data analytics rollout however, also requires a trusted and experienced partner. Finesse, a leading systems integrator in the region, with its team of consultants, has helped various organizations across multiple industries to unleash the hidden power in their data. Finesse is very proud of its Data Analytics team that has proven their expertise to undertake complex data requirements and turning them into solutions that help business users take profitable decisions.

Contact Us to know more about BI & Analytics solutions.

Modernize your Performance Procedure with Finesse

Finesse is extending Corporate Performance Management and Business Intelligence services through unified software platforms. With CPM, organizations can streamline planning, budgeting and forecasting across finance, sales, human resources, procurement, and other departments.
Finesse solutions provide controlled, role-based access to a single source of truth from a powerful Excel add-in for the desktop, web applications, and even mobile devices. The multi-dimensional database leverages the latest in-memory computing technology whilst guarantying agility and accuracy.

Finesse CPM solutions will assist your organization to:

• Plan, Analyze, Report on one integrated platform
• Remove risks from spreadsheets
• Configure and customize your CPM solutions
• Collaborate and gain insights – Anytime, Anywhere using Mobile App
• Deploy rapidly and scale your business
• Kick-start your project with pre-built application models
• Connect seamlessly to any IT platform
• Leverage your BI / Analytics Investment
• Run in-cloud as well as on premise

CPM should allow your organization to integrate financial planning and analysis with operational plans, reporting to optimize processes, boost data quality, and slash planning cycles throughout the organization.

Contact Us about CPM benefits to streamline your financial processes effectively. We will be happy to walk you through a demo on how Finesse can ease your financial challenges.

Get Your IT Infrastructure Ready for Digital Transformation

Technology unveils new paths and promotions for businesses to transform into an IT driven-process inevitably. With the belief that IT infrastructure is the future for growth and revenue, most businesses have invested in IT services and solutions. Clearly, this is the time to transform for the best.

Converged Infrastructure technology brings together the disparate infrastructure elements that power IT, including servers, data storage devices, networking functions, virtualization, management software, orchestration, and applications.

Finesse Infrastructure portfolio includes:

  • Cloud
  • Hyper Converged Infrastructure
  • Mobile Device Management
  • SDN
  • Unified communication
  • Monitoring applications
  • Managed services

The business environment has never been more demanding. Data center resources have become mission-critical for organizations and IT team needs to deliver efficient, cost-effective computing solutions that provide tangible, strategic business benefits. On the other hand, with enterprises adopting for digital transformation to thrive in growth and innovation, technology is supporting them actively by delivering efficient and cost-saving digital services.

Finesse provides end-to-end capabilities to ensure that your service levels are at par with the best in the industry. To know more about our IT infrastructure offerings, Contact us to set up a meeting with Anand Lakhwani, IT Infrastructure Head.

Kickstart Digital Transformation with Robotic Process Automation

The technology evolution has highly contributed to businesses and with the introduction of Robotic Process Automation (RPA), business are now opting for a technology-driven transformation. We at Finesse, a Global Digital Transformation services company provides technology solutions and services to Banking, Education, Healthcare, Hospitality, Energy, and Retail segments.

We assist more than 80% of the banks in UAE on various technology initiatives, apart from many large enterprises. Finesse helps its clients to optimize their business processes whilst reducing costs. With proven experience and deep industry-specific expertise, our solutions and Services are exceptionally qualified to deliver innovation with measurable performance. We brings together advanced technology, robust infrastructure, a large pool of talent and a proven global delivery model to provide an array of cost-effective IT services to our clients. We believe in delivering tangible value through Cloud-Ready Solutions, mobile devices and other omni-channel platforms.

Finesse a leading Robotic Process Automation provider/vendor, offers solutions for businesses to automate their processes for increased efficiency and cost optimization.

To gain market advantage in today’s highly competitive landscape, organizations are increasingly seeking solutions to help them expedite operational processes, increase agility, and deliver greater value to their customers. Here, Finesse enables their clients to complete routine tasks with optimal dexterity.

By delegating these processes to a virtual digital workforce of software robots, employees will be able to focus on more strategic, creative, and customer-oriented initiatives.

We will be happy to discuss your digital transformation strategy as well as how Finesse can assist in your RPA journey. Contact us to set up a meeting with our RPA expert Arti Sogani, Senior Digital Transformation Manager.

Accelerate Business Growth with RPA

Organisations in the Middle East must find quick and efficient ways to operate in an era that is becoming increasingly digitalised by the day. Automating high-volume and repetitive business tasks is one way to save costs and free up staff time to focus on higher-value tasks. This is why CIOs are now turning to Robotic Process Automation (RPA) to streamline business operations and automate manual processes.

For the uninitiated, RPA is an emerging and transformational technology that utilises artificial intelligence and machine learning tools to automate tedious tasks and drive efficiencies in business operations without increasing employee headcount or cost.

No longer just a buzzword, RPA is rapidly becoming the business process technology of choice for organisations looking for ways to enhance delivery, reduce costs and ensure consistent accuracy and quality of work. RPA offers a range of benefits to organisations and the main business case for the technology is its ability to automate most of mid-and back-end processes, which are still performed manually. This allows employees with roles that require creativity, judgement-based decisions and knowledge applications to spend their time on customer-centric business processes rather than being bogged down by mundane tasks that could easily be automated.

Contrary to popular belief, RPA will not replace the human resources but will complement our daily work rather than supplant it. Today, RPA is being widely adopted by organisations with high-volume of manual transactional functions, resulting in improved productivity and quality. These tasks can typically include data entry, call centre operations, procurement, HR processes, and maintenance of records and transactions.

RPA solutions range from a simple software that is applied to a personal computer to do something as simple as sending an automated email response to deploying thousands of software bots across the enterprise, each programmed to capture data, process transactions and interact with other digital systems.

In the Middle East region, there is a surge of interest in RPA tools and it is already being embraced in government and process-driven businesses to boost efficiency. By taking strategic decisions focused on simplicity of operations and automation of rules-based processes, organisations can set the course for RPA technology to help deliver profitable business growth.

RPA has evolved from being a simple mimicking by robots of repetitive human activities to a highly seamless collaboration of human and digital functions. Cognitive computing technology is now driving RPA’s growth, helping to broaden its application in the digital enterprise and driving automation to the next level.

However, it comes with a caveat: RPA is a relatively new technology and its successful deployment hinges on choosing the right solution that fits your organisation’s specific business need. You must do your homework, build a business case and carefully evaluate the vendor landscape and their product offerings before taking the plunge. RPA technology is advancing rapidly, and it is imperative for technology leaders to keep up with the changes and learn from early adopters to get it right.

At Finesse, we are now engaging with regional customers to streamline processes for automation and implementing RPA tools from our partners such as UiPath and Kofax to help them reap the full benefits of digital transformation.

Contact Us to know more about our RPA solutions and how we can help your organisation digitally transform.

Finesse Partners with Kyriba to Enhance Cash Visibility and Controls for its Corporate Clients

Finesse, the Dubai based #1 trusted systems integrator, announced a strategic channel sales partnership with Kyriba, the #1 global provider of cloud treasury and financial management solutions. The partnership will give Finesse’s more than 200 corporate clients access to Kyriba’s enterprise suite, enabling greater financial controls and decision support as part of their digital transformation.

“Kyriba offers a category leading, secure financial management platform with important innovations in payments and risk management,” said Sunil Paul, Co-Founder and COO at Finesse. “Market volatility and U.S. tax reform are currently driving the need for improved cash visibility and secure payments that Kyriba is well suited to address. Finesse will offer Kyriba as part of our larger mission to serve our clients today and in the future with world-class solutions.”

With Kyriba, Finesse can address the pent-up demand for more secure and centralized financial management solutions, including payments, automated workflows, and real-time fraud detection. These cloud-based solutions help corporate clients compete in the market today with improved decision support.

“Finesse is a leading Systems Integrator in the GCC region, and has an extensive global network that is aligned to Kyriba’s,” said Roger Baroutjian, Managing Director – Direct & Channel Sales at Kyriba. “We have invested in the security of our platform and added strong controls across the payments workflow to satisfy the increasing demand data protection. With a comprehensive financial suite at their fingertips, Finesse’s customers will be able to add real-time decision support and help drive growth for their company.”

How Robotics Process Automation (RPA) Could Deliver Profitable Growth

Robotic Process Automation, is not just a buzz word being used today but is rapidly becoming a trend with a lot of businesses to envision how business process solutions are managed and delivered effectively. In a scenario where work areas are burdened with time-consuming and repetitive processes, it becomes difficult for most businesses to find ways to improve delivery, reduce costs, and ensure consistent quality in their work. It thus becomes crucial that people with roles that require creativity, judgment based decisions and knowledge application spend their energies and precious time on customer centric business processes instead of being bogged down by repeated tasks. This is where Robotic Process Automation (RPA) can empower such staff to blend these two aspect of their role to come to a more efficient work scenario.

Introducing Robotic Process Automation (RPA) does not mean that some robot looking machines will take over the tasks, but it is about smart and intelligent software doing high volume, repeatable tasks that are usually mundane and boring for human beings, at the same time reducing errors. Manual tasks such as data entry, back office tasks which are typically time consuming, repetitive, high in volume are perfect to be handled by Robotic Process Automation (RPA).

Having said that not all Robotic Process Automation (RPA)s are the same. These technologies range from a simple software that sits on a personal computer to a wide range of technological steps that improve the input, flow, transformation and output of data. A very good example of the advanced form of Robotic Process Automation (RPA) is where it is used to enhance the supply chain management process in an organization.

As with any technology, Robotic Process Automation (RPA) comes with its own set of benefits and drawbacks. Major benefits of Robotic Process Automation (RPA) that aid in delivering Profitable Growth are –

1. Improved Efficiency: With technology managing ordinary, monotonous mundane everyday tasks, the entire process runs promptly and efficiently.

2. Greater Productivity: The use of Robotic Process Automation (RPA) results in a significant increased output of task. Staff can be freed to apply their experience and skills to more important tasks and projects that drive growth & innovation.

3. Precise and Errorless Work: Robotic Process Automation (RPA) technology results greater precision in work by eliminating risks associated by human errors.

4. Cost Savings and improved finances: In spite of the initial upfront investment required to implement Robotic Process Automation (RPA) technology, the overall increase in productivity & efficiency along with reduction in human errors lead to immense cost savings and improved finances.

5. Greater employee satisfaction: The handover of repetitive, boring, and mundane tasks to Robotic Process Automation (RPA) along with the ability to participate in more important and high-level projects leads to higher overall satisfaction in employees.

Some points that inhibit the introduction of Robotic Process Automation (RPA) are –

1. High Financial Implication: The high cost of implementing Robotic Process Automation (RPA) technologies along with internal budgetary restrictions are some of the biggest reasons why businesses (especially small & medium scale enterprises and startups) opt not to implement robot process automation.

2. Lack of Technical Ability: The misconception that to leverage Robotic Process Automation (RPA), the end user must own significant technical knowledge leads to not realizing all the benefits of Robotic Process Automation (RPA).

3. Fear of Change: Any new technology implies changes and so is the case with Robotic Process Automation (RPA) with the impact being considerable and sometimes disruptive. But this can be overcome with appropriate tool & techniques.

4. Redundancy: By far the bigger reason for businesses for not choosing Robotic Process Automation (RPA) is the fear that robots will replace workers. However, what many miss is the main purpose of Robotic Process Automation (RPA) being a support to humans in the workplace.

There are already fully functional Robotic Process Automation (RPA) systems in use, which can automatically complete any repetitive task a human being does, that too in smarter ways using cognitive technology. Keeping in mind both sides of the coin, it is safe to say that in the future, organizations will use Robotic Process Automation (RPA) to deliver profitable growth as a norm. According to the latest report, the global market of IT robotic automation is expected to see growth at a CAGR of about 60.5% between the year 2017 and 2020.

Robotic Process Automation (RPA) can help organizations dramatically improve operational efficiency and gain a much clearer understanding of where they are going. By taking strategic decisions that strive for simplicity of operations, adopt lean practices, and automate processes, organizations can set the course for Robotic Process Automation (RPA) technologies to help deliver profitable growth. In such a sense, Robotic Process Automation (RPA) becomes a business accelerator driving sustainable growth.

Contact Us to know more on how Robotics Process Automation (RPA) Could Deliver Profitable Growth

Finesse and Qlik to showcased Self-Service Data Visualization & Business Discovery Tools at Cards & Payment Middle East

Finesse, considered the most trusted Systems Integrator in the region and Qlik, a leader in visual analytics, jointly participates at the Cards & Payments 2016 event “See the Whole Story” on 31st May 2016 – 1st June 2016 at DWTC, Dubai.

Finesse together with leading Business Intelligence Solution provider Qlik showcases how Qlik’s associative models allows users to find all possible innovations that exists in their data. Delegates will get to know all about the latest product features including the QlikSense Enterprise 3.0 – the newest version of Qlik’s visualization platform, Qlik Sense Cloud for free application sharing and Qlik Data Market for data-as-a-services via the cloud.

Finesse has been one of the leading partners of Qlik in the region for the past three and half years. The successful partnership has spearheaded many pivotal projects in the region. Finesse works with around 70% of the banks in the region and is uniquely positioned as the Numero Uno BFSI system integrator in the region.

Experts from Finesse will walk the visitors through sessions where they could experience the various features and capabilities of Qlik’s visual analytics platform approach. Delegates, under the step-by-step guidance from the Finesse team, can ‘visualize’ how the platform enables centrally deployed analytics, self-service data discovery and embedded analytics in any enterprise or web application.

Business Intelligence is for everyone and it is tapping all the verticals equally. And being a system integrator, Finesse has seen the rise of business intelligence in the region. Eljo says, “If we study this region, Business Intelligence picked on from telecom and banking sector where there was huge data accumulation. It then moved on to the retail sector. Today we can see the public sector and healthcare sector as the latest adopters of the Business intelligence. With the growing landscape of Big Data and social media, the need for data analytics have soared…. Hence BI will gain more momentum now.”

To know more, Contact Us to learn how we can help global banks and financial organizations to easily create flexible, interactive visualizations and make meaningful decisions.

You can also visit our website

Follow us on LinkedIn at

Like us on Facebook at

How can we help you ?
Powered by