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Kickstart Digital Transformation with Robotic Process Automation

The technology evolution has highly contributed to businesses and with the introduction of Robotic Process Automation (RPA), business are now opting for a technology-driven transformation. We at Finesse, a Global Digital Transformation services company provides technology solutions and services to Banking, Education, Healthcare, Hospitality, Energy, and Retail segments.

We assist more than 80% of the banks in UAE on various technology initiatives, apart from many large enterprises. Finesse helps its clients to optimize their business processes whilst reducing costs. With proven experience and deep industry-specific expertise, our solutions and Services are exceptionally qualified to deliver innovation with measurable performance. We brings together advanced technology, robust infrastructure, a large pool of talent and a proven global delivery model to provide an array of cost-effective IT services to our clients. We believe in delivering tangible value through Cloud-Ready Solutions, mobile devices and other omni-channel platforms.

Finesse a leading Robotic Process Automation provider/vendor, offers solutions for businesses to automate their processes for increased efficiency and cost optimization.

To gain market advantage in today’s highly competitive landscape, organizations are increasingly seeking solutions to help them expedite operational processes, increase agility, and deliver greater value to their customers. Here, Finesse enables their clients to complete routine tasks with optimal dexterity.

By delegating these processes to a virtual digital workforce of software robots, employees will be able to focus on more strategic, creative, and customer-oriented initiatives.

We will be happy to discuss your digital transformation strategy as well as how Finesse can assist in your RPA journey. Contact us to set up a meeting with our RPA expert Arti Sogani, Senior Digital Transformation Manager.

Accelerate Business Growth with RPA

Organisations in the Middle East must find quick and efficient ways to operate in an era that is becoming increasingly digitalised by the day. Automating high-volume and repetitive business tasks is one way to save costs and free up staff time to focus on higher-value tasks. This is why CIOs are now turning to Robotic Process Automation (RPA) to streamline business operations and automate manual processes.

For the uninitiated, RPA is an emerging and transformational technology that utilises artificial intelligence and machine learning tools to automate tedious tasks and drive efficiencies in business operations without increasing employee headcount or cost.

No longer just a buzzword, RPA is rapidly becoming the business process technology of choice for organisations looking for ways to enhance delivery, reduce costs and ensure consistent accuracy and quality of work. RPA offers a range of benefits to organisations and the main business case for the technology is its ability to automate most of mid-and back-end processes, which are still performed manually. This allows employees with roles that require creativity, judgement-based decisions and knowledge applications to spend their time on customer-centric business processes rather than being bogged down by mundane tasks that could easily be automated.

Contrary to popular belief, RPA will not replace the human resources but will complement our daily work rather than supplant it. Today, RPA is being widely adopted by organisations with high-volume of manual transactional functions, resulting in improved productivity and quality. These tasks can typically include data entry, call centre operations, procurement, HR processes, and maintenance of records and transactions.

RPA solutions range from a simple software that is applied to a personal computer to do something as simple as sending an automated email response to deploying thousands of software bots across the enterprise, each programmed to capture data, process transactions and interact with other digital systems.

In the Middle East region, there is a surge of interest in RPA tools and it is already being embraced in government and process-driven businesses to boost efficiency. By taking strategic decisions focused on simplicity of operations and automation of rules-based processes, organisations can set the course for RPA technology to help deliver profitable business growth.

RPA has evolved from being a simple mimicking by robots of repetitive human activities to a highly seamless collaboration of human and digital functions. Cognitive computing technology is now driving RPA’s growth, helping to broaden its application in the digital enterprise and driving automation to the next level.

However, it comes with a caveat: RPA is a relatively new technology and its successful deployment hinges on choosing the right solution that fits your organisation’s specific business need. You must do your homework, build a business case and carefully evaluate the vendor landscape and their product offerings before taking the plunge. RPA technology is advancing rapidly, and it is imperative for technology leaders to keep up with the changes and learn from early adopters to get it right.

At Finesse, we are now engaging with regional customers to streamline processes for automation and implementing RPA tools from our partners such as UiPath and Kofax to help them reap the full benefits of digital transformation.

Contact Us to know more about our RPA solutions and how we can help your organisation digitally transform.

How Robotics Process Automation (RPA) Could Deliver Profitable Growth

Robotic Process Automation, is not just a buzz word being used today but is rapidly becoming a trend with a lot of businesses to envision how business process solutions are managed and delivered effectively. In a scenario where work areas are burdened with time-consuming and repetitive processes, it becomes difficult for most businesses to find ways to improve delivery, reduce costs, and ensure consistent quality in their work. It thus becomes crucial that people with roles that require creativity, judgment based decisions and knowledge application spend their energies and precious time on customer centric business processes instead of being bogged down by repeated tasks. This is where Robotic Process Automation (RPA) can empower such staff to blend these two aspect of their role to come to a more efficient work scenario.

Introducing Robotic Process Automation (RPA) does not mean that some robot looking machines will take over the tasks, but it is about smart and intelligent software doing high volume, repeatable tasks that are usually mundane and boring for human beings, at the same time reducing errors. Manual tasks such as data entry, back office tasks which are typically time consuming, repetitive, high in volume are perfect to be handled by Robotic Process Automation (RPA).

Having said that not all Robotic Process Automation (RPA)s are the same. These technologies range from a simple software that sits on a personal computer to a wide range of technological steps that improve the input, flow, transformation and output of data. A very good example of the advanced form of Robotic Process Automation (RPA) is where it is used to enhance the supply chain management process in an organization.

As with any technology, Robotic Process Automation (RPA) comes with its own set of benefits and drawbacks. Major benefits of Robotic Process Automation (RPA) that aid in delivering Profitable Growth are –

1. Improved Efficiency: With technology managing ordinary, monotonous mundane everyday tasks, the entire process runs promptly and efficiently.

2. Greater Productivity: The use of Robotic Process Automation (RPA) results in a significant increased output of task. Staff can be freed to apply their experience and skills to more important tasks and projects that drive growth & innovation.

3. Precise and Errorless Work: Robotic Process Automation (RPA) technology results greater precision in work by eliminating risks associated by human errors.

4. Cost Savings and improved finances: In spite of the initial upfront investment required to implement Robotic Process Automation (RPA) technology, the overall increase in productivity & efficiency along with reduction in human errors lead to immense cost savings and improved finances.

5. Greater employee satisfaction: The handover of repetitive, boring, and mundane tasks to Robotic Process Automation (RPA) along with the ability to participate in more important and high-level projects leads to higher overall satisfaction in employees.

Some points that inhibit the introduction of Robotic Process Automation (RPA) are –

1. High Financial Implication: The high cost of implementing Robotic Process Automation (RPA) technologies along with internal budgetary restrictions are some of the biggest reasons why businesses (especially small & medium scale enterprises and startups) opt not to implement robot process automation.

2. Lack of Technical Ability: The misconception that to leverage Robotic Process Automation (RPA), the end user must own significant technical knowledge leads to not realizing all the benefits of Robotic Process Automation (RPA).

3. Fear of Change: Any new technology implies changes and so is the case with Robotic Process Automation (RPA) with the impact being considerable and sometimes disruptive. But this can be overcome with appropriate tool & techniques.

4. Redundancy: By far the bigger reason for businesses for not choosing Robotic Process Automation (RPA) is the fear that robots will replace workers. However, what many miss is the main purpose of Robotic Process Automation (RPA) being a support to humans in the workplace.

There are already fully functional Robotic Process Automation (RPA) systems in use, which can automatically complete any repetitive task a human being does, that too in smarter ways using cognitive technology. Keeping in mind both sides of the coin, it is safe to say that in the future, organizations will use Robotic Process Automation (RPA) to deliver profitable growth as a norm. According to the latest report, the global market of IT robotic automation is expected to see growth at a CAGR of about 60.5% between the year 2017 and 2020.

Robotic Process Automation (RPA) can help organizations dramatically improve operational efficiency and gain a much clearer understanding of where they are going. By taking strategic decisions that strive for simplicity of operations, adopt lean practices, and automate processes, organizations can set the course for Robotic Process Automation (RPA) technologies to help deliver profitable growth. In such a sense, Robotic Process Automation (RPA) becomes a business accelerator driving sustainable growth.

Contact Us to know more on how Robotics Process Automation (RPA) Could Deliver Profitable Growth

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