The Most Trusted Salesforce CRM Solutions Partner in UAE

Trusted Salesforce Partner
40+ Salesforce Developers
Cloud Managed Services
Customizable CRM Solutions
CRM Solution Expertise
24/7 Customer Support
8 Successful Years

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For more information, contact us at +971 50 593 1811

Enhance Your Customer Engagement through our Cloud Based CRM Solution

Salesforce CRM solutions are an amazingly powerful cloud based tool that meets the custom requirements of an organization in providing solutions to meet end to end customer needs. It has extensive reporting capabilities and visual dashboards that gives your management the clarity and insight into what’s happening in your sales, support and marketing departments. Managers can gain from real time updates of on-going campaigns and projects through tracking and reporting. Based on prior criteria, established managers can intervene at any stage to improve the project or campaign outcomes. This cloud-based CRM solution by Salesforce allows you to manage everything, right from analysing customer activity to channel marketing, all on a single platform!

This omni-channel solution for Customer Experience Management, Customer Relationship Management and Social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience. It enables you to connect with your customers in a completely unconventional way.

Finesse as a Salesforce Partner

As one of the most trusted Salesforce partner in Dubai, UAE, India and other GCC countries, Finesse has certified experts to understand your unique business needs, and customise the CRM to fit our clients’ requirements, from small businesses to big corporations. We, as a Salesforce partner help your organisation build a better and meaningful customer relationship with our powerful CRM software solutions.

CRM Client Management Services

Finesse helps your organisation unlock capabilities on the go, including social, mobile and analytics, leading to enhanced productivity, win rates and revenue. Our cloud-based CRM software solutions allow them to pull together a 360-degree view of their customer. Manage their pipeline & forecasts, address complex commission models, facilitate order management efficiently and much more.

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Salesforce Service Management

Service related capabilities lets you transform your customer experience with app support, live agent support, knowledge centers, self-service communities and social media. Serve customers within the social channels where they participate every day. With huge advances in social interaction, branding, customization, and mobile access, Salesforce Community portals deliver incredible value to your customers, partners, and employees.

As a Salesforce Partner in Dubai, Finesse opens the doors for enterprises to connect to the larger ecosystem while having less turnaround time, better sales & revenue cycle and stay ahead of competition with the CRM software by Salesforce.

Our Salesforce Portfolio

Pardot – B2B marketing automation
This CRM software enables marketers to exceed lead generation goals with tools to create, automate, and track personalised engagements, all while aligning with and empowering their sales teams. Find and nurture new leads, close more deals and maximise your ROI.

Marketing Cloud – A digital marketing platform that allows you to create 1-to-1 customer journeys across all channels.
Marketing Cloud delivers relevant, personalised experiences across all channels and devices using integrated solutions for your customer journey management, email, mobile, social, web personalisation, advertising, content creation and management, and data analysis. Connect with every customer interaction with this unified marketing platform, personalising their experience across everything.

Krux– Data Management Platform (DMP) that captures, analyzes and activates consumer data.

Krux is one of the CRM softwares by Salesforce which enables marketers to capture, unify, and activate consumer data from any source, device or channel and use it to drive more efficient and effective digital advertising. This CRM platform allows you to merge data from different sources to deliver an elevated market experience.

Commerce Cloud – Digital commerce, point of sale, and order management – unified for a connected customer experience.
This Salesforce CRM solution creates a unified customer experience across all customer touchpoints, including the web, social media, mobile app, store and others. From shopping, to fulfillment, to customer service, Commerce Cloud delivers a 1-to-1 shopping experience with built-in predictive intelligence. Offer customers a seamless commerce experience that unifies with your backend systems.

Service Cloud– A fully customizable support and help desk platform. Offer the best service to your customers with Service Cloud which gives your team a 360-degree view of every customer and enables your business to increase productivity and customer satisfaction by delivering a smarter, faster and a more personalized customer relationship management support.

Sales Cloud – Centralise your sales processes and tracking. Sales Cloud is one of the CRM softwares by Salesforce which can help you grow your accounts, find new customers, and close deals faster – from anywhere. Create a complete personalised journey for your customers by connecting data across sales, service and marketing.

Salesforce IQ– Out-of-the-box sales app for growing businesses. Bringing the power of relationship intelligence to your inbox, SalesforceIQ CRM is an out-of-the-box sales app built for growing businesses that are looking to get up and running in minutes. Build stronger and long-lasting relationships with new and existing customers through intelligent and robust data-driven insights.


Zulekha Hospital

"Health Care industry is going so fast and information has become so important that one would want to know everything right now. With the help of Finesse, information about the health of the organization is now available to us at real-time. Our IT team worked along with Finesse and they came up with a solution for gathering data and transforming them into a graphical representation and we are seeing wonderful results."

Kotak Securities

"The world of broking has shifted to everybody's mobile phone. Only relevant companies who are capable of absorbing the information via business intelligence will stay market leaders in their respective field going forward. I believe it is extremely important for an implementation partner to ensure that usage becomes significantly uncomplicated. Association with Finesse has allowed us to make sure that the implementation of Qlik Sense is addressed to fit our requirements and it's easy to navigate and thereby to take the right decisions."

Gulf Air

"Finesse was able to understand our business road map and challenges. They were able to adapt to it and with our expertise we were collectively able to come up with a solution that we are all proud of. Finesse has been our strategic technology partner and we work very closely to adapt to complex technologies such as business intelligence and big data for quicker decision making."

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