Customer Relationship Management (CRM) Solutions

Finesse is one of the topmost CRM solutions providers in Dubai, UAE and across the MENA, APAC, and Americas, bringing specialized end-to-end capabilities to enable your business transformation.


Deliver a Better Customer Experience Through the Best CRM Software Solution

Finesse is one of the most trusted global software system integrators in the MENA region. Our goal is to help our clients realize digital transformation by leveraging the power of AI and cloud-based CRM software solutions in Dubai. The concept of CRM has evolved over the years. It should be a “platform of platforms”, with thousands of third-party apps and the ability for extensive customizations.

If you are looking for a cloud-based CRM system software supplier in Dubai, UAE who can help you get started on your digital transformation journey, we can help you find the best solution for your business. We are passionate about helping our clients solve their business challenges and attend to their customer care needs using the best CRM system software solution in the UAE.

What is CRM Software?

CRM is referred to as Customer relationship management. It is a system for managing your relationships with existing customers and potential customers. The objective is to strengthen business ties to expand your company. Customer relationship management systems assist businesses in maintaining relationships with clients, simplifying procedures, and boosting profitability.

Leverage the potential of a

Salesforce CRM Software

Salesforce Customer Relationship Management (CRM) has extensive reporting capabilities and visual dashboards that give management visibility into what’s happening in the sales, support, and marketing departments. Managers can gain from real-time updates of ongoing campaigns and projects through tracking and reporting. Based on prior criteria, established managers can intervene at any stage to improve project or campaign outcomes.

This Omnichannel solution for Customer Experience Management, Customer Relationship Management, and social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience.

Finesse is a Salesforce consultant in Dubai, UAE that helps companies implement and customize Salesforce according to their specific business needs. We also provide sales, marketing, and technical expertise to help companies take full advantage of the power of the Salesforce platform.

Some of the benefits of working with a Salesforce consultant in Dubai, UAE are:

  • Access to a wide range of sales, marketing, and technical expertise.
  • Implementation and customization services to fit your specific business needs.
  • A network of other Salesforce customers in Dubai to learn from and collaborate with.

Our Salesforce Portfolio


B2B marketing automation – This cloud-based CRM software solution in Dubai enables marketers to exceed lead generation goals with tools to create, automate, and track personalized engagements, all while aligning with and empowering their sales teams. Find and nurture new leads, close more deals, and maximize ROI.

Marketing Cloud

Digital marketing platform that allows you to create 1-to-1 customer journeys. Marketing Cloud delivers a relevant, personalized experience to customers. It provides integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. Connect with every customer interaction with this unified marketing platform, personalizing their experience.


Data Management Platform (DMP) that captures, analyzes, and activates consumer data. Krux is one of the best CRM software in Dubai by Salesforce, enabling marketers to capture, unify, and activate start consumer data from any source, device, or channel and drive more efficient and effective digital advertising. In addition, this CRM platform allows you to merge data from different sources to deliver an elevated market experience.

Commerce Cloud

Digital commerce, point of sale, and order management, are unified for a connected customer experience. This Salesforce cloud-based CRM system software in Dubai is an amazingly powerful tool that unifies the customer experience and meets the different requirements of an organization in providing solutions to meet end-to-end customer needs. From shopping to fulfilment, customer service, Commerce Cloud delivers a 1 to 1 shopping experience with built-in predictive intelligence. Offer customers a seamless commerce experience that unifies with your backend systems.

Service Cloud

Fully customizable support and help desk platform – Offer the best service to your customers with Service Cloud, which gives your team a 360-degree view of every customer. It enables your business to increase productivity and customer satisfaction by delivering smarter, faster, and personalized customer relationship management support.

Sales Cloud

Centralize your sales processes and tracking – Sales Cloud is one of the best cloud-based CRM software by Salesforce in Dubai, UAE, which can help you grow your accounts, find new customers, and close deals faster – from anywhere. Create a complete personalized journey for your customers by connecting data across sales, service, and marketing. This CRM system software is suitable for small and mid-sized business owners who want to keep track of deals, customer relationships, and opportunities.

Salesforce IQ

Out-of-the-box sales app for growing businesses – Bringing the power of relationship intelligence to your inbox. SalesforceIQ is an out-of-the-box sales CRM Software app built for growing businesses looking to get up and running in minutes. Build stronger and long-lasting relationships with new and existing customers through intelligent and robust data-driven insights.

Salesforce Inbox

Bring the power of Salesforce integration to your inbox with this CRM software solution in Dubai, UAE. Salesforce integration to your inbox brings email, calendar, and CRM together into one app so that you can spend more time selling. Transform the way your sales representatives sell and elevate your business outcomes with better customer relationship management tools.

Sales Cloud Einstein

AI embedded in your sales process – Sales Cloud Einstein is the world’s most intelligent customer relationship management platform, which analyzes your CRM data to learn what separates deals won from deals lost. Then it highlights your top leads and the following steps to close. This customer relationship management system software solution in Dubai by Salesforce makes every selling instant experience count by automating data entry and predictive analysis.

Salesforce CPQ

Configure-price-quote (CPQ) and billing automation – This CRM software solution by Salesforce in Dubai, UAE, enables accurate delivery of quotes, proposals, and contracts. Additionally, CRM tools helps you automate billing, subscriptions, and revenue recognition by reducing complications with sending invoices, collecting cash and recognizing revenue and reports on quotes.

Financial Services Cloud

The world’s #1 CRM, reinvented for Financial Services – Exceed the expectations of clients looking for proactive, personalized, and goal-based advice delivered any time across any channel or device with Financial Services Cloud, the most dynamic CRM solutions in Dubai, which can help you guide your clients to achieve their financial goals.

Health Cloud

The world’s #1 CRM, reinvented for healthcare and life sciences – Streamline patient care with a complete view of the patient, smarter customer relationship management, and a connected patient engagement experience with Salesforce Health Cloud. This CRM tool enables better communication between care teams and patients, strengthens member relationships with complete assistance, from sales to clinical support, and achieves the best member outcomes.

Field Service Lightning

Field service management to connect your mobile workforce with your support center. Deliver 360-degree support from the contact center to the field. Effectively plan and manage your entire mobile workforce from any device and deliver an intelligent onsite service with Field Service Lightning by Salesforce. Field Service Lightning is the first-of-its-kind solution that seamlessly integrates the new Salesforce Service Cloud with Mobile, enabling businesses to deliver virtual field service and support for any device. Evolve your field operations with the #1 CRM software service in Dubai.

Out-of-the-box customer support app – All-in-one customer support for small businesses set up in hours to help more customers in less time across every support channel. This CRM software for small businesses by Salesforce helps provide quick and more competent services to customers and build exceptional customer loyalty, From a one-step setup to self-service customer support, Help Desk software from Salesforce helps build long-lasting and deeper customer relationships.


Productivity and content collaboration suite – Salesforce integration combines documents, spreadsheets, checklists, and chat with your live CRM data for a seamless experience to create, edit, discuss, and organize your team’s work all in one place. With this CRM tool, you can focus on high-value tasks and make faster decisions, which empowers your employees to get things done more quickly. Quip makes it easy for employees to access their documents at any time, anywhere. In addition, the chat feature on Quip enables real-time communication across your team.

Community Cloud

Salesforce integration tools connect customers, partners, and employees directly to the information, apps, and experts they need. Community Cloud allows you to connect customers, grow partner sales, and empower employees. Harness the power of our online collaboration software solution to build deeper customer relationships, create a dynamic self-service experience, and provide distinguished customer service. Improve your engagement with customers, partners, and employees with one of the world’s #1 cloud-based CRM Software in Dubai by Salesforce.

Wave Analytics

Centralize all of your business analytics, from all of your data sources, in one place. Our cloud-based CRM solution allows you to have a 360-degree view of your organization with easy-to-build dashboards, and integrated data to analyze all of your business information in one place. This cloud-based CRM tool can help you create powerful reports and dashboards from your large amount of enterprise data.

App Cloud

Salesforce’s extended app development environment – Salesforce’s ecosystem of CRM tools and services provides the fastest, easiest way to create, deliver, and manage internal and customer-facing applications. App Cloud allows developers to quickly create applications that run on the Salesforce platform.

How to enhance Customer Engagement through our

Cloud-Based CRM Solution ?

  • Finesse as a Salesforce consultant in Dubai offers small businesses the control and functionality of an enterprise-level CRM in a package that can be progressively scaled and upgraded over a period.
  • It has extensive reporting capabilities and visual dashboards that give management visibility into what’s happening in sales, support and marketing departments.
  • Managers can use Salesforce CRM partner Dubai software to gain real-time updates of ongoing campaigns and projects through tracking and reporting. Based on prior criteria established, managers can intervene at any stage to improve project or campaign outcomes.
  • Salesforce cloud is a beneficial CRM solution by Salesforce that allows you to manage everything, from analyzing customer activity to channel marketing, all on a single platform.
  • Salesforce ERP integrations ensure smooth data flow during your everyday operations. With this integration, you can deal faster with customers, enhance customer service, and increase the visibility of data used by your sales or finance departments. As a result, let your sales, account, and customer service teams make faster, smarter, and more informed decisions.
  • Salesforce ERP implementations help automate data management tasks and increase data accuracy, etc.
  • This Omnichannel solution for customer experience management, customer relationship management, and social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience. In addition, it enables you to connect with your customers in a completely new way.

Why is Finesse the right choice for CRM Software Solutions?

Finesse is one of the topmost CRM solution providers in Dubai, UAE, bringing specialized end-to-end capabilities to enable your business transformation. Finesse has a very strong team of administrators, developers, and solution architects who have mastered your unique business needs to help you maximize your investments. We drive the digital transformation process for more than 350+ enterprise clients globally; and will be happy to offer our award-winning services to your esteemed organizations.

CRM Client Management Services
  • As a Salesforce consultancy in Dubai, Finesse helps clients unlock capabilities on the go, including social, mobile and analytics, leading to enhanced productivity, win rates, and revenue. Our cloud-based customer relationship management system software solutions in Dubai by Salesforce allow them to pull together a 360-degree view of their customer, manage their pipeline & forecasts, address complex commission models, facilitate order management efficiently, and much more. We are committed to enabling small and midsize businesses and large enterprises with the technology that helps them connect to their customers in a deeply personalized way.
Salesforce Service Management
  • Service-related capabilities let their clients transform customer experience with app support, live agent support, knowledge centers, self-service communities, and social media. Serve customers within the social channels where they participate every day. With huge advances in social interaction, branding, customization, and mobile access, Salesforce community portals deliver incredible value to your customers, partners, and employees. Finesse, as a Salesforce consultancy in Dubai, opens the doors for enterprises to connect to the larger ecosystem while having less turnaround time, better sales & revenue cycle and stay ahead of the competition with the cloud-based CRM software by a Salesforce partner in Dubai, UAE.

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