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Customer Relationship Management

Deliver a Better Customer Experience Through the Best CRM Software Solution

Finesse is one of the most trusted global software system integrators in the MENA region. Our goal is to help our clients realize digital transformation by leveraging the power of AI and cloud-based CRM software solutions in Dubai. The concept of CRM has evolved over the years. It should be a “platform of platforms”, with thousands of third-party apps and with the ability for extensive customizations.

If you are looking for a cloud-based CRM software in Dubai supplier who can help you get started on your digital transformation journey, we can help you find the best solution for your business. We are passionate about helping our clients solve their business challenges and attend to their customer care needs using the best CRM software solution in UAE.

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Salesforce CRM Software

Salesforce CRM software solutions in Dubai is an amazingly powerful cloud-based tool that meets different requirements of an organization by providing solutions to meet end-to-end customer needs.

It has extensive reporting capabilities and visual dashboards that give management visibility into what’s happening in the sales, support, and marketing departments. Managers can gain from real-time updates of ongoing campaigns and projects through tracking and reporting. Based on prior criteria established managers can intervene at any stage to improve project or campaign outcome. This Omnichannel solution for Customer Experience Management, customer relationship management and social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience.

Our Salesforce Portfolio


B2B marketing automation – This cloud-based CRM software solution in Dubai enables marketers to exceed lead generation goals with tools to create, automate, and track personalized engagements, all while aligning with and empowering their sales teams. Find and nurture new leads, close more deals, and maximize ROI.

Marketing Cloud

Digital marketing platform that allows you to create 1-to-1 customer journeys. Marketing Cloud delivers a relevant, personalized experience to customers. It provides integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. Connect with every customer interaction with this unified marketing platform, personalizing their experience.


Data Management Platform (DMP) that captures, analyzes, and activates consumer data. Krux is one of the best CRM software in Dubai by Salesforce, enabling marketers to capture, unify, and activate start consumer data from any source, device, or channel and drive more efficient and effective digital advertising. In addition, this CRM platform allows you to merge data from different sources to deliver an elevated market experience.

Commerce Cloud

Digital commerce, point of sale, and order management, unified for connected customer experience. This Salesforce cloud-based CRM software in Dubai creates a unified customer experience across all points of commerce, including web, social, mobile, store, and others. From shopping to fulfilment, customer service, Commerce Cloud delivers a 1 to 1 shopping experience with built-in predictive intelligence. Offer customers a seamless commerce experience that unifies with your backend systems.

Service Cloud

Fully customizable support and help desk platform – Offer the best service to your customers with Service Cloud, which gives your team a 360-degree view of every customer. It enables your business to increase productivity and customer satisfaction by delivering smarter, faster, and personalized customer relationship management support.

Sales Cloud

Centralize your sales processes and tracking – Sales Cloud is one of the best cloud-based CRM software by Salesforce which can help you grow your accounts, find new customers, and close deals faster – from anywhere. Create a complete personalized journey for your customers by connecting data across sales, service, and marketing. This service is suitable for small and mid-sized business owners who want to keep track of deals, customer relationships, and opportunities.

Salesforce IQ

Out-of-the-box sales app for growing businesses – Bringing the power of relationship intelligence to your inbox. SalesforceIQ is an out-of-the-box sales CRM Software app built for growing businesses looking to get up and running in minutes. Build stronger and long-lasting relationships with new and existing customers through intelligent and robust data-driven insights.

Salesforce Inbox

Bring the power of Salesforce integration to your inbox with this CRM software solution in Dubai, UAE. Salesforce integration to your inbox brings email, calendar, and CRM together into one app so that you can spend more time selling. Transform the way your sales representatives sell and elevate your business outcomes with better customer relationship management.

Sales Cloud Einstein

AI embedded in your sales process – Sales Cloud Einstein is the world’s most intelligent customer relationship management platform, which analyzes your CRM data to learn what separates deals won from deals lost. Then it highlights your top leads and the following steps to close. This CRM software solution in Dubai by Salesforce makes every selling instant experience count by automating data entry and predictive analysis.

Salesforce CPQ

Configure-price-quote (CPQ) and billing automation – This CRM software solution by Salesforce enables accurate delivery of quotes, proposals, and contracts. Additionally, it helps you automate billing, subscriptions, and revenue recognition by reducing complications with sending invoices, collecting cash and recognizing revenue and reports on quotes.

Financial Services Cloud

The world’s #1 CRM, reinvented for Financial Services – Exceed the expectations of clients looking for proactive, personalized, and goal-based advice delivered any time across any channel or device with Financial Services Cloud, the most dynamic CRM software solutions in Dubai which can help you guide your clients to achieve their financial goals.

Health Cloud

The world’s #1 CRM, reinvented for healthcare and life sciences – Streamline patient care with a complete view of the patient, smarter customer relationship management, and a connected patient engagement experience with Salesforce Health Cloud. This CRM software enables better communication between care teams and patients, strengthens member relationships with complete assistance, from sales to clinical support, and achieves the best member outcomes.

Field Service Lightning

Field service management to connect your mobile workforce with your support center. Deliver 360-degree support from the contact center to the field. Effectively plan and manage your entire mobile workforce from any device and deliver an intelligent onsite service with Field Service Lightning by Salesforce. Field Service Lightning is the first-of-its-kind solution that seamlessly integrates the new Salesforce Service Cloud with Mobile, enabling businesses to deliver virtual field service and support for any device. Evolve your field operations with the #1 CRM software service in Dubai.


Out-of-the-box customer support app – All-in-one customer support for small businesses set up in hours to help more customers in less time across every support channel. This CRM software solution by Salesforce helps provide quick and more competent services to customers and build exceptional customer loyalty, especially for small businesses. From a one-step setup to self-service customer support, Help Desk software from Salesforce helps build long-lasting and deeper customer relationships.


Productivity and content collaboration suite – Salesforce integration combines documents, spreadsheets, checklists, and chat with your live CRM data for a seamless experience to create, edit, discuss and organize your team’s work all in one place. With this CRM solution, you can focus on high-value tasks and make faster decisions, which empowers your employees to get things done at a quicker. Quip makes it easy for employees to access their documents anytime, anywhere. In addition, the chat feature on Quip enables real-time communication across your team.

Community Cloud

Salesforce integration tools connect customers, partners, and employees directly to the information, apps, and experts they need. Community Cloud allows you to connect customers, grow partner sales, and empower employees. Harness the power of our online collaboration software solution to build deeper customer relationships, create a dynamic self-service experience, and provide distinguished customer service. Improve your engagement with customers, partners, and employees with one of the world's #1 cloud-based CRM Software in Dubai by Salesforce.

Wave Analytics

Centralize all of your business analytics, from all of your data sources, in one place. Our cloud based CRM solution allows you to have a 360-degree view of your organization with easy-to-build dashboards, and integrated data to analyze all of your business information in one place. This cloud-based CRM tool can help you to create powerful reports and dashboards from your large amount of enterprise data.

App Cloud

Salesforce’s extended app development environment – Salesforce’s ecosystem of CRM tools and services provides the fastest, easiest way to create, deliver, and manage internal and customer-facing applications. App Cloud allows developers to quickly create applications that run on the Salesforce platform.

How to enhance Customer Engagement through our Cloud-Based CRM Solution ?

  • Salesforce CRM Partner in Dubai offers small businesses the control and functionality of an enterprise-level CRM in a package that can be progressively scaled and upgraded over a period.
  • It has extensive reporting capabilities and visual dashboards that give management visibility into what’s happening in sales, support and marketing departments.
  • Managers can use Salesforce CRM partner Dubai software to gain real-time updates of ongoing campaigns and projects through tracking and reporting. Based on prior criteria established, managers can intervene at any stage to improve project or campaign outcomes.
  • Salesforce cloud is a beneficial CRM solution by Salesforce that allows you to manage everything, from analyzing customer activity to channel marketing, all on a single platform.
  • Salesforce ERP integrations ensure smooth data flow during your everyday operations. With this integration, you can deal faster with customers, enhance customer service, increase the visibility of data used by your sales or finance departments. As a result, let your sales, account, and customer service teams make faster, smarter, and more informed decisions.
  • Salesforce ERP implementations help automate data management tasks and increase data accuracy, etc.
  • This Omnichannel solution for customer experience management, customer relationship management, and social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience. In addition, it enables you to connect with your customers in a completely new way.

Why is Finesse the right choice for CRM Software Solutions?

Finesse is one of the topmost CRM solutions providers in Dubai, UAE bringing specialized end-to-end capabilities to enable your business transformation.

Finesse has a very strong team of administrators, developers, and solution architects who have mastered your unique business need to help you maximize your investments. We drive the digital transformation process for more than 300+ enterprise clients globally; and will be happy to offer our award-winning services to your esteemed organizations.

CRM Services Provided

CRM Client Management Services
As a Salesforce Consultancy in Dubai, Finesse helps clients unlock capabilities on the go including social, mobile and analytics, leading to enhanced productivity, win rates, and revenue. Our cloud-based CRM software solutions in Dubai by Salesforce allow them to pull together a 360-degree view of their customer, manage their pipeline & forecasts, address complex commission models, facilitate order management efficiently, and much more. We are committed to enabling small and midsize businesses and large enterprises with the technology that helps them connect to their customers in a deeply personalized way.
Salesforce Service Management
Service-related capabilities let their clients transform customer experience with app support, live agent support, knowledge centers, self-service communities, and social media. Serve customers within the social channels where they participate every day. With huge advances in social interaction, branding, customization, and mobile access, Salesforce community portals deliver incredible value to your customers, partners, and employees. Finesse, as a Salesforce consultancy in Dubai, opens the doors for enterprises to connect to the larger ecosystem while having less turnaround time, better sales & revenue cycle and stay ahead of the competition with the cloud-based CRM software by Salesforce implementation Dubai, UAE.

For more details on Best CRM Software Solution in UAE, contact us today at info@finessedirect.com

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