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Customer Relationship Management

Deliver a Better Customer Experience through CRM Solutions

Finesse is one of the most trusted global software system integrators in the MENA region. Our goal is to help our clients realize digital transformation by leveraging the power of AI-based CRM solutions. The concept of CRM has evolved over the years. It should be a “platform of platforms”, with thousands of third-party apps and with the ability for extensive customizations.

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Salesforce CRM

Salesforce CRM solutions is an amazingly powerful cloud-based tool that meets different requirements of an organization by providing solutions to meet end to end customer needs. It has extensive reporting capabilities and visual dashboards that give management visibility into what’s happening in the sales, support, and marketing departments. Managers can gain from real-time update of on-going campaigns and projects through tracking and reporting. Based on prior criteria established managers can intervene at any stage to improve project or campaign outcome. This Omnichannel solution for Customer Experience Management, customer relationship management and social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience.

Our Salesforce Portfolio


B2B marketing automation – This CRM software enable marketers to exceed lead generation goals with tools to create, automate, and track personalized engagements, all while aligning with and empowering their sales teams. Find and nurture new leads, close more deals, and maximize ROI.

Marketing Cloud

Digital marketing platform that allows you to create 1-to-1 customer journeys. Marketing Cloud delivers relevant, personalized experience to customers. It provides integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. Connect with every customer interaction with this unified marketing platform, personalizing their experience.


Data Management Platform (DMP) that captures, analyzes and activates consumer data. Krux is one of the CRM software by Salesforce which enables marketers to capture, unify, and activate consumer data from any source, device, or channel and use it to drive more efficient and effective digital advertising. This CRM platform allows you to merge data from different sources to deliver an elevated market experience.

Commerce Cloud

Digital commerce, point of sale and order management, unified for connected customer experience. This Salesforce CRM creates a unified customer experience across all points of commerce, including web, social, mobile, store and others. From shopping to fulfilment, customer service, Commerce Cloud delivers a 1 to 1 shopping experience with built-in predictive intelligence. Offer customers a seamless commerce experience that unifies with your backend systems.

Service Cloud

Fully customizable support and help desk platform – Offer the best service to your customers with Service Cloud which gives your team a 360-degree view of every customer. It enables your business to increase productivity and customer satisfaction by delivering smarter, faster, and more personalized customer relationship management support.

Sales Cloud

Centralize your sales processes and tracking – Sales Cloud is one of the CRM softwares by Salesforce which can help you grow your accounts, find new customers, and close deals faster – from anywhere. Create a complete personalized journey for your customers by connecting data across sales, service and marketing.

Salesforce IQ

Out-of-the-box sales app for growing businesses – Bringing the power of relationship intelligence to your inbox, SalesforceIQ CRM is an out-of-the-box sales app built for growing businesses that are looking to get up and running in minutes. Build stronger and long-lasting relationships with new and existing customers through intelligent and robust data-driven insights.

Salesforce Inbox

Bring the power of Salesforce integration to your inbox with this CRM software solution. Salesforce integration to your inbox brings email, calendar, and CRM together into one app so that you can spend more time selling. Transform the way your reps sell and elevate your business outcomes with better customer relationship management.

Sales Cloud Einstein

AI embedded in your sales process – Sales Cloud Einstein is the world’s most intelligent customer relationship management platform which analyzes your CRM data to learn what separates deals won from deals lost. Then it highlights your top leads and next steps to close. This CRM software by Salesforce makes every selling instant experience count by automating data entry and predictive analysis.

Salesforce CPQ

Configure-price-quote (CPQ) and billing automation – This CRM software by Salesforce enables accurate delivery of quotes, proposals, and contracts. Additionally, it helps you automate billing, subscriptions, and revenue recognition by reducing complications with sending invoices, collecting cash and recognizing revenue and reports on quotes.

Financial Services Cloud

The world’s #1 CRM, reinvented for Financial Services – Exceed the expectations of clients who are looking for proactive, personalized, and goal-based advice delivered any time across any channel or device with Financial Services Cloud, the most dynamic CRM software which can help you guide your clients to achieve their financial goals.

Health Cloud

The world’s #1 CRM, reinvented for healthcare and life sciences – Streamline patient care with a complete view of the patient, smarter customer relationship management, and a connected patient engagement experience with Salesforce Health Cloud. This CRM software enables better communication between care teams and patients, strengthens member relationship with complete assistance, right from sales to clinical support and achieves best member outcomes.

Field Service Lightning

Field service management to connect your mobile workforce with your support center. Deliver 360-degree support from the contact center to the field. Effectively plan and manage your entire mobile workforce from any device and deliver an intelligent onsite service with Field Service Lightning by Salesforce. Evolve your field operations with the #1 CRM software for service.


Out-of-the-box customer support app – All-in-one customer support for small business: set up in hours to help more customers in less time, across every support channel. This CRM software solution by Salesforce helps provide quick and smarter services to customers and build exceptional customer loyalty, especially for small businesses. From a one-step setup to self-service customer support, Help Desk software from Salesforce helps in building long-lasting and deeper customer relationships.


Productivity and content collaboration suite – Salesforce integration combines documents, spreadsheets, checklists, and chat with your live CRM data for a seamless experience to create, edit, discuss, and organize your team’s work all in one place. With this CRM solution, you can focus on high-value tasks and make faster decisions, which empowers your employees to get things done at a faster rate.

Community Cloud

Salesforce integration tools connect customers, partners, and employees directly to the information, apps, and experts they need. Community Cloud allows you to connect customers, grow partner sales, and empower employees. Harness the power of our online collaboration software solution to build deeper customer relationships, create a dynamic self-service experience, and provide distinguished customer service. Improve your engagement with customers, partners, and employees with one of the world's #1 cloud-based CRM solutions by Salesforce.

Wave Analytics

Centralize all of your business analytics, from all of your data sources, in one place. It allows you to have a 360-degree view of your organization with easy-to-build dashboards, and integrated data to analyze all of your business information in one place. This cloud-based CRM tool can help you to create powerful reports and dashboards from your large amount of enterprise data.

App Cloud

Salesforce’s extended app development environment – Salesforce’s ecosystem of CRM tools and services that provide the fastest, easiest way to create, deliver, and manage internal and customer-facing applications. App Cloud allows developers to quickly create applications that run on the Salesforce platform.

How to enhance Customer Engagement through our Cloud Based CRM Solution

  • Salesforce CRM Partner Dubai, offers small businesses the control and functionality of an enterprise-level CRM in a package that can be progressively scaled and upgraded over a period.
  • It has extensive reporting capabilities and visual dashboards that give management visibility into what’s happening in sales, support and marketing departments.
  • Managers can use Salesforce CRM partner Dubai software to gain from real time update of on-going campaigns and projects through tracking and reporting. Based on prior criteria established, managers can intervene at any stage to improve project or campaign outcome.
  • Salesforce cloud is a very useful CRM solution by Salesforce which allows you to manage everything, right from analyzing customer activity to channel marketing, all on a single platform.
  • Salesforce ERP integrations ensure smooth data flow during your everyday operations. With this integration, you can deal faster with customers, enhance customer service, increase the visibility of data that will be used by your sales or finance departments.  Let your sales, account and customer service teams make faster, smarter and more informed decisions. Salesforce ERP implementations help automate data management tasks and increase data accuracy, etc.
  • This Omnichannel solution for customer experience management, customer relationship management and social CRM is designed based on client requirements to exceed their expectations, thus increasing customer satisfaction and experience. It enables you to connect with your customers in a completely new way.

Why is Finesse solutions the right choice for your organisation?

Finesse is one of the topmost CRM providers bringing the specialized end-to-end capabilities to enable your business transformation.
Finesse has a very strong team of administrators, developers, and solution architects who have mastered your unique business need to help you maximize your investments. We drive the digital transformation process for more than 300+ enterprise clients globally; and will be happy to offer our award winning services to your esteemed organizations.

Services Provided

CRM Client Management Services
Finesse as a Salesforce Consultancy in Dubai, helps clients unlock capabilities on the go including social, mobile and analytics, leading to enhanced productivity, win rates, and revenue. Our cloud-based CRM software solutions allow them to pull together a 360-degree view of their customer, manage their pipeline & forecasts, address complex commission models, facilitate order management efficiently, and much more.
Salesforce Service Management
Service related capabilities let their clients transform customer experience with app support, live agent support, knowledge centers, self service communities and social media. Serve customers within the social channels where they participate every day. With huge advances in social interaction, branding, customization, and mobile access, Salesforce community portals deliver incredible value to your customers, partners, and employees. Finesse as a Salesforce consultancy in Dubai, opens the doors for enterprises to connect to the larger ecosystem while having less turnaround time, better sales & revenue cycle and stay ahead of the competition with the CRM software by Salesforce implementation Dubai, UAE.

For more details on Customer Relationship Management, contact us today at info@finessedirect.com

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