Finesse collaborates with Medcare Hospitals & Medical Centres to Enable Digital TransformationHospitals & Medical Centres to Enable Digital Transformation.


AI and Automation in Healthcare

Finesse, one of the global leaders in digital transformation, today announced its strategic partnership with Medcare, a premium healthcare network ventured by Aster DM Healthcare. Finesse in association with its partner – UiPath, a renowned Robotic Process Automation (RPA) software company, has proposed a customized solution for better customer experience and value generation at Medcare Hospitals & Medical Centres.

The partnership between Finesse and UiPath will offer a seamless implementation experience. Finesse endeavors to build a robust digital platform for Medcare’s business processes. It has proposed an automation platform to make the insurance eligibility process quick and accurate for both Medcare and its existing patients.

“As an organization committed to deliver the most personalized service and best clinical outcomes, we understand the value of time. In our mission to reduce waiting time and constantly improve upon evidence-based care, RPA will automate and streamline several tasks for our medical professionals and administrators in hospitals and clinics. With regards to insurance approval, RPA implementation will support our team deliver an even higher level of service, with their time on paperwork reduced thanks to automation. We can use insights delivered by the tools to access and process data to deliver the best clinical outcomes and service excellence for our patients,” said Andre Daoud, Chief Executive Officer at Medcare Hospitals and Medical Centres.

“We are delighted to provide Medcare Hospitals & Medical Centres with the best-in-class RPA solution to enhance its journey of digital transformation. We will ensure a secure, and feasible RPA platform for upscale customer handling and relationship management. This transformation is surely going to simplify the insurance eligibility process for Medcare’s employees as well as their existing patients,” said Sunil Paul, Co-Founder & COO, Finesse.

Naushad Mohammed, General Manager IT at Medcare understands that the current Insurance Eligibility Process is a tedious one. He explained that the process is very monotonous and time-consuming for both their front and back-office team. The team must scan a patient’s details through ten to fifteen insurance portals to ensure claim eligibility of a patient.

“It is a time-consuming process for the employees and strains the patients to wait for insurance approval before commencement of their treatment. That’s why we have decided to automate the process to lead efficiency, and to effectively carry out the eligibility process. This is just a start to the RPA journey as we are planning to enhance and automate more processes that add value to both our team members and patients,” said Mohammed.

“The leaders of the country have identified healthcare as a key sector of focus and a priority within the UAE Vision’s National Agenda, that is a guideline for our organization. We believe that the automation solutions provided by UiPath and implemented by Finesse will allow Medcare to create a highly scalable digital workforce to support their transformation agenda. The capacity created by freeing employees from repetitive and non-value adding tasks, will enable them focus on better care for patients and their families. It will also significantly decrease wait times and create an improved experience for all.” Karan Dixit, Vice President, Middle East and Africa at UiPath

About Finesse

Finesse is a global system integration company. We assist over 350+ enterprise clients, driving their digital transformation by encompassing business process re-engineering, digital design & architecture, deployment and maintenance of business critical solutions & services.

Finesse works with various industry leading technology companies across the globe to deliver customized solutions & services tailored to cater each of our client’s unique situation. We offer solutions for Blockchain, Robotic Process Automation, Treasury, BI & Analytics, Infra Solutions and Cloud Transformation. We cater to around 120+ financial institutions worldwide including 80% banks in UAE apart from industries in Healthcare, Retail, Infrastructure, Energy, Education, Pharmaceuticals, Aviation, and Government/Public.

Our consultants possess excellent functional, operational, and technical knowledge of the leading products/ solutions currently used by global organizations. This experience has proven valuable to our clients as our team identifies and implements industry best practices and leverages on real life experience to implement solutions that are proven and best suited to their clients. Finesse believes in a client friendly business plan with impeccable execution and delivery; all aiming to make life simpler and easier for the end user.

About UiPath

UiPath is leading the “Automation First” era – championing one robot for every person, delivering free and open training and collaboration and enabling robots to learn new skills through AI and machine learning. Led by a commitment to bring digital era skills to more than a million people, the company’s enterprise Robotic Process Automation (RPA) platform has already automated millions of repetitive, mind-numbing tasks for business and government organizations all over the world, improving productivity, customer experience and employee job satisfaction. 

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