Whatsapp Business API

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Whatsapp Business API

  • Build customized conversational experiences to drive better engagement with the power of WhatsApp business.
  • Take your WhatsApp Business messages to new heights with “interactive” WhatsApp Journey builder
  • Reach your customers through the world’s most popular messaging app

 

Deployment Models Offered

  • Managed On-Cloud
  • Managed On-Premise

 

What can you do with WhatsApp?

With the WhatsApp business API, enterprise can create engaging customer experiences


Notify

Send out notifications eg. Periodic account summary, policy expiry, delivery tracking information


Execute

Carry out transactions such as travel booking, rescheduling a delivery and account opening


Retrieve

Retrieve account balance info, profile information, product warranty details, tracking services


Interact

Help customers with “How to” questions, “I am unable to” concerns, “Can I” clarifications and much more

 

 

WhatsApp Business Services

Service Workflow

Drive conversational chatbots to gather information.

Integration API

Integrate your live systems to cater to customer needs.

Chat Interface

Provide live support to your customers instantly.

Knowledge Repository

Respond to your customers using Al.

BPA Manager

Automate processes with zero code development.

NLP Manager

Support free form conversations to interpret requests.

 

WhatsApp Business API feature set

Rich Messaging

Interact with your customers through rich messages with images, videos, files and much more.

Documents

Share documents, such as invoices, receipts, account statements, terms and conditions that your customers request with ease. Upload or receive documents in PDF, DOC(X), PPT(x), XLS() formats.

Location

You can now not only enable your customers to locate your store or branch, but also provide delivery services in real-time by allowing your customers to share their location proactively to avoid missed deliveries.

Contacts

Allow your customers to speak to the right person at the right time with the feature to share contacts effortlessly.

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