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WhatsApp Business API Solutions

Communicate with your customers with a personal touch through WhatsApp Business API Solutions


WhatsApp, the most popular instant messaging app globally, has now become mission-critical to leverage the platform to reach every customer. “interactive” WhatsApp journey builder directly integrating WhatsApp for business with CRM. Enrich and elevate your enterprise conversations with customers to the next level with the Whatsapp CRM.

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How can Finesse add value to you?

Get top-class communication solutions that harness the power of WhatsApp business integration by an authorized WhatsApp Business solution provider in Saudi Arabia and across the globe. Finesse provides a host of inventive usage scenarios that can manage better client engagement, retain existing customers through unique conversational experiences, and bring out a communication to your target market.

Deployment models offered

Integrating WhatsApp for business to your existing CRM application allows you to automate the entire follow-up process with clients.

Finesse, the top authorized WhatsApp business solution provider company in Saudi Arabia offers two deployment models for integrating Whatsapp business known as:

– Managed on-cloud
– Managed on-premise

How does this help you?

Create tailored and engaging customer experiences for your business with this incredible WhatsApp business API platform. Our WhatsApp enterprise solutions in Saudi Arabia aids businesses in smoothing their communication efforts and also enriching customer experience.

Notify

Send out essential updates via notifications, e.g., periodic account summary, policy expiry, delivery tracking information. You can also set up templates for sending such messages, with WhatsApp for business website integration.

Execute

Push consumers one step up the sales funnel by executing and managing their transactions, as in ticketing, rescheduling a delivery, and opening an account.

Retrieve

Through Timely retrieval, effectively communicate customer’s information regarding their account balance info, product warranty details tracking delivery, profile information, etc.

Interact

Answer queries quickly and responds swiftly to guide customers with their “How to” questions, “I am unable to” concerns, “Can I” clarifications, etc.

WhatsApp business Services

Finesse offers a complete dynamic WhatsApp Business API integration solution that bridges the gap between you and the customers, all across the world.

Service Workflow

With WhatsApp for business website integration, gathering information about customers by driving conversational chatbots brings in the human touch whenever required by providing them with necessary information.

Integration API

Consolidate your live systems in the most useful way to cater to customer needs, with WhatsApp for business website integration.

Chat Interface

Create instant call-to-actions and provide live support to your clients by integrating WhatsApp for business API.

Knowledge Repository

Never miss to correctly answer a customer query and user-initiated conversations with the help of AI.

BPA Manager

Enterprises no longer need to dip their feet into coding for automating procedures, by integrating WhatsApp for business API.

NLP Manager

Supports free form conversations to explicit appeals and recognize the context of the user messages.

WhatsApp Business API feature set

Rich Messaging
Add rich media into your messages such as images, videos, files, and many more attachments with our integrated Whatsapp business API.
Documents
Documents such as receipts, purchase invoices, account statements, terms and conditions (T&C) are shared as requested by the customers with zero delays and also uploaded or received in almost all formats such as DOC(X), PPT(x), PDF, XLS(), etc.
Location
Our Whatsapp business solutions allow your customers to share their real-time locations to avoid missed delivery services and help them locate stores/branches.
Contact
All business queries cannot be solved by bots. Sometimes human intervention is required, So WhatsApp business API brings in this human touch at the right time.

Security

Privacy and safety of customer data are significant to WhatsApp. That’s why WhatsApp users are secured over HTTPS with an end-to-end encryption protocol to ignore accessibility of the message by third parties and not just WhatsApp but also third parties. An encryption key makes this possible that is exchanged solely between the sender and the receiver. It might be a group chat, a file, or any media – all of these are protected by this security protocol. For security, there is an option of a critical verification process that WhatsApp servers have absolutely no access to. WhatsApp never stores its delivery message to the receiver.

Enhance interactions with customers with Finesse, an authorized WhatsApp Business solution provider in Saudi Arabia, thereby sending personalized notifications for your enterprise and making customer support easy. Learn more about the WhatsApp Business API integration services offered by Finesse in Saudi Arabia.

For more details on the finest WhatsApp Business API Solutions in Saudi Arabia and across the GCC region, get in touch with Finesse, an authorised WhatsApp Business Solution provider. Contact us today at info@finessedirect.com

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