WhatsApp Business API Solutions

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Communicate with your customers with a personal touch through WhatsApp Business API Solutions

With WhatsApp being the most popular instant messaging app at a global level, it has now almost become mission critical to leverage the platform to reach your customers. Enrich and elevate your business conversations with customers to the next level through an “interactive” WhatsApp journey builder that integrates WhatsApp with your CRM.

How can Finesse add value to you?

Finesse, being a verified WhatsApp Business solution provider, offers you top-class communication solutions that harness the power of Whatsapp for business integration with CRM. We deliver a host of innovative usage scenarios that can be utilized to drive better customer engagement, retain existing customers through unique conversational experiences and initiate prompt communication to your target market.

Deployment models offered

Sending out reminders, gentle nudges and alerts through WhatsApp has never been easier! By integrating WhatsApp business to your organization’s existing CRM application, you can automate the entire follow-up processes with customers. At Finesse, the number one software solutions company in Dubai, UAE, we offer you two deployment models for integrating Whatsapp business API known as:

– Managed on-cloud
– Managed on-premise

How does this help you?

With this incredible WhatsApp business API platform, your organization can create tailored and engaging customer experiences. Our WhatsApp Business API integration solution in Dubai aid organizations in streamlining their communication efforts and enriching customer experience.

Notify

Important updates can be sent out via notifications e.g. periodic account summary, policy expiry, delivery tracking information. Templates can also be set up for sending such notifications.

Execute

Push the customers one level up the sales funnel by executing and managing their transactions such as travel booking, rescheduling a delivery, and account opening.

Retrieve

Customers generally require information regarding their account balance info, product warranty details tracking delivery, profile information, etc. Communicate these details effectively through timely retrieval of these data.

Interact

Enable quick replies and respond swiftly to guide customers with their “How to” questions, “I am unable to” concerns, “Can I” clarifications, and much more of such commonly asked queries.

WhatsApp business Services

With WhatsApp touted as the most dynamic platform, Finesse offers a comprehensive WhatsApp Business API integration solution that bridges the gap between you and your customers, all across the UAE.

Service Workflow

Drive conversational chatbots to gather information about customers, provide them necessary information and bring in the human touchpoint when required.

Integration API

Integrate your live systems in the most convenient ways to cater to customer needs.

Chat Interface

Deliver live support to your customers and create instant call-to-actions.

Knowledge Repository

With the help of AI, you will never miss to accurately answer a customer query and user-initiated conversations.

BPA Manager

Businesses no longer need to dip their feet into coding for automating processes.

NLP Manager

Supports free form conversations to interpret requests and understand the context of the user messages.

WhatsApp Business API feature set

Rich Messaging

Integrate compelling and rich media into your messages such images, videos, files, and many more attachments.

Documents

Share documents such as purchase invoices, receipts, account statements, terms and conditions (T&C) as requested by your customers with zero delay. Upload or receive documents in almost all formats such as PDF, DOC(X), PPT(x), XLS() etc.

Location

Not only does this enable your customers to locate your store or branch, but also have them share their real-time locations to avoid missed delivery services.

Contact

Not all business queries are solved by bots. There may be time when a human intervention is required and WhatApp business API brings in this human touchpoint at the right time.

Security

Privacy and security of customer data is pivotal to WhatsApp. It is for this very reason that messages between WhatsApp users are secured over HTTPS with an end-to-end encryption protocol so as to avoid accessibility of the message by not just WhatsApp but also third parties. What makes this possible is an encryption key that is exchanged solely between the sender and the receiver.

Be it a group chat, a file or even interactive media – all of these are protected by this security protocol. To tighten the security, WhatsApp users have the option of a key verification process which WhatsApp servers have absolutely zilch access to. While the WhatsApp messages in the cloud are transient, WhatsApp does not store any message post its delivery to the receiver. Finesse, an authorized WhatsApp Business solution provider in Dubai, UAE, enhances your interactions with customers thereby making customer support and sending personalized notifications a cinch for your organization. Get in touch with us to know more about WhatsApp Business API CRM integration services by Finesse in Dubai, UAE.