+97143300144 | +971524561683 +919731056777
info@finessedirect.com

WhatsApp Business API Solutions

Communicate with your customers with a personal touch through WhatsApp Business API Solutions


With WhatsApp being the most popular instant messaging app at a global level, it has now almost become mission critical to leverage the platform to reach your customers. Enrich and elevate your business conversations with customers to the next level through an “interactive” WhatsApp journey builder that integrates WhatsApp with your CRM.

  • Flexibility: Our APIs are built on industry-standard technologies, including the payloads and messaging protocols that powers the WhatsApp messaging app. This gives you the flexibility to build exactly the experience your users expect and the control to build the future of your business.
  • Scalable: WhatsApp business API solutions are a great way to build a chatbot, automate business processes, and create scalable systems that can send messages and provide support to your customers.
  • Automate: Businesses use our APIs to build powerful products and services that can automate core business processes and workflows. Our APIs allow you to build everything from chat bots to workflow apps.

    REQUEST EXPERT ADVICE

    Send your details for a FREE demo






    How can Finesse add value to you?

    Finesse, being a verified WhatsApp Business solution provider, offers you top-class communication solutions that harness the power of Whatsapp for business integration with CRM. We deliver a host of innovative usage scenarios that can be utilized to drive better customer engagement, retain existing customers through unique conversational experiences and initiate prompt communication to your target market.

    Collaborate and engage securely with your customer through our WhatsApp Business API Solutions. Our end-to-end platform is flexible & scalable to serve all your business communication needs, including customer support, marketing campaigns, chatbot personalization, custom survey, etc. We offer best-in-class service to keep your customers engaged, loyal, and satisfied.

    Deployment models offered

    Sending out reminders, gentle nudges, and alerts through WhatsApp has never been easier! By integrating WhatsApp Business into your organization’s existing CRM application, you can automate the entire follow-up process with customers. At Finesse, the number one software solutions company in Dubai, UAE, we offer WhatsApp business API integration, a WhatsApp opt-in process, and WhatsApp notifications for marketing. We provide you with two deployment models for integrating Whatsapp Business API, known as:

    – Managed on-cloud
    – Managed on-premise

    What are the benefits of WhatsApp Business API platform?

    With this incredible WhatsApp Business API platform, your organization can create tailored and engaging customer experiences. Our WhatsApp Business API integration solution in Dubai aids organizations in streamlining their communication efforts and enriching customer experience.

    Unleash the power of WhatsApp and connect with your customers better, with our Whatsapp Business API

    Notify

    Important updates can be sent out via notifications e.g. periodic account summary, policy expiry, delivery tracking information. Templates can also be set up for sending such notifications.

    Execute

    Push the customers one level up the sales funnel by executing and managing their transactions, such as travel booking, rescheduling a delivery, and account opening.

    Retrieve

    Customers generally require information regarding their account balance info, product warranty details tracking delivery, profile information, etc. Communicate these details effectively through the timely retrieval of this data.

    Interact

    Enable quick replies and respond swiftly to guide customers with their “How to” questions, “I am unable to” concerns, “Can I” clarifications, and much more of such commonly asked queries.

    WhatsApp Business Services

    With WhatsApp touted as the most dynamic platform, Finesse offers a comprehensive WhatsApp Business API integration solution that bridges the gap between you and your customers, all across the UAE.

    Service Workflow

    Drive conversational chatbots to gather information about customers, provide with the necessary information and bring in the human touchpoint when required.

    Integration API

    Integrate your live systems in the most convenient ways to cater to customer needs. These APIs allow you to integrate WhatsApp Business with CRM, live chat, customer data management software, etc.

    Chat Interface

    Deliver live support to your customers and create instant call-to-actions.

    Knowledge Repository

    With the help of AI, you will never miss to accurately answer a customer query and user-initiated conversations.

    BPA Manager

    Businesses no longer need to dip their feet into coding to automate processes.

    NLP Manager

    Supports free form conversations to interpret requests and understand the context of the user messages.

    What are the features of the WhatsApp Business API?

    Following are the key features of WhatsApp Business API.

    Rich Messaging
    Integrate compelling and rich media into your messages, such as images, videos, files, and many more attachments.
    Documents
    Share documents such as purchase invoices, receipts, account statements, terms and conditions (T&C) as requested by your customers with zero delay. Upload or receive documents in almost all formats such as PDF, DOC(X), PPT(x), XLS() etc.
    Location
    Not only does this enable your customers to locate your store or branch, but it also lets them share their real-time locations to avoid missed delivery services.
    Contact
    Not all business queries are solved by bots. There may be a time when human intervention is required, and WhatApp business API brings in this human touchpoint at the right time.

    Security

    Privacy and security of customer data is pivotal to WhatsApp. It is for this very reason that messages between WhatsApp users are secured over HTTPS with an end-to-end encryption protocol so as to avoid accessibility of the message by not just WhatsApp but also third parties. What makes this possible is an encryption key that is exchanged solely between the sender and the receiver.

    Be it a group chat, a file or even interactive media – all of these are protected by this security protocol. To tighten the security, WhatsApp users have the option of a key verification process, which WhatsApp servers have absolutely zilch access to. While the WhatsApp messages in the cloud are transient, WhatsApp does not store any message post its delivery to the receiver. Finesse, an authorized WhatsApp Business solution provider in Dubai, UAE, enhances your interactions with customers thereby making customer support and sending personalized notifications a cinch for your organization. Get in touch with us to know more about WhatsApp Business API CRM integration services by Finesse in Dubai, UAE.

    For more details on WhatsApp Business API Integration Solution in in Dubai, UAE, contact us today at info@finessedirect.com