Insights from our team

Modern Customer Experience and the Importance of Omnichannel Customer experience today is defined by how consistently a brand listens, understands, and responds across every interaction point. Customers move fluidly between social media, messaging apps, email, call centers, review platforms, and in-store interactions, and they expect brands to remember context and respond without friction. A modern...

Aafaq Islamic Finance, a leading financial institution in the UAE, has enhanced operational efficiency and accuracy by implementing Robotic Process Automation (RPA) across key finance and operations processes. The automation initiative, delivered by Finesse, enables Aafaq to modernize high-volume, reconciliation-driven workflows while maintaining strict regulatory and compliance standards. As part of its ongoing digital transformation...

Allied Blenders & Distillers (ABD) has partnered with Finesse to deploy a Robotic Process Automation (RPA) framework using Automation Anywhere. The initiative streamlines multi-state reporting and core operational workflows across ABD’s manufacturing and distribution network—advancing digital transformation without disrupting daily business. Before RPA, ABD teams manually accessed multiple state beverage corporation portals to download and...

Finesse, the leading Digital Transformation and AI Revolution company providing holistic solutions, including cybersecurity through their Cyberhub, 24×7 Cognitive SOC, has announced a strategic, partnership with Securiti, the pioneer of the Data+AI Command Center. The partnership, which was announced during the GISEC event, aims to provide cutting-edge cybersecurity solutions to businesses in the region. The...

What is Cyberhub 24*7, and how does it fit into Finesse’s overall digital transformation strategy? Eljo: Cyberhub 24×7 serves as the cybersecurity backbone of Finesse, providing businesses with comprehensive, round-the-clock protection against modern cyber threats. Its Cognitive Security Operations Centres (CSOC), situated in Dubai and Bangalore, deliver 24/7 monitoring, real-time threat detection, and rapid incident...

Finesse Cyberhub, a leading MSSP and a 24×7 CSOC in the region has forged a strategic partnership with Saviynt, a leading  provider of cloud-native identity and governance platform solutions, to elevate its Identity and Access Management (IAM) offerings. This collaboration enables Finesse to incorporate Saviynt’s cutting-edge identity security platform, The Identity Cloud, into their extensive...

Cyberhub Finesse will announce the launch of its innovative Identity and Access Management (IAM) as a Service at GITEX 2024. Cyberhub Finesse will announce the launch of its innovative Identity and Access Management (IAM) as a Service at GITEX 2024. This service is designed to empower organisations to manage digital identities effectively, enhance security, and streamline access....