Insights from our team

How has Hospitality adapted to Covid-19?

How has Hospitality adapted to Covid-19?

The outbreak of the Covid-19 has resulted in each one of us affected some way or the other. Entire industries have come to a standstill with the after-effects of the pandemic. All is not doom and gloom though. There is good news on the horizon!! With the roll-out of the vaccine across the globe, there...

Mena

Robotic Process Automation – Key implementation challenges and how you can overcome them

Robotic Process Automation (RPA) has not been around for very long. Back in May 2013, McKinsey predicted that robotic advances would transform life, business, and the global economy. In a short time since then, RPA has made rapid strides across a range of sectors—so much so that it has reached a stage of maturity where...

Brand loyalty

Retain your customers, with Real-time Omnichannel Loyalty programs

Eljo JP, Director & Chief Business Officer at Finesse shares his views on the significance of customer retention during difficult times.! Purchasing anything today is easier than ever before – go online, a few clicks, and your purchase is on its way into your hands. During the past decade, eCommerce has changed the way we...

quantum-jump

A quantum jump in patient care

Finesse is deploying Automation Anywhere’s RPA solutions at Zulekha Hospital to automate the process of insurance eligibility checks of patients. The deployment is expected to have a significant impact in terms of enhancing operational efficiencies of the hospital. F inesse, a leading digital transformation solutions provider in the region is deploying an automated process for...

GRC Help Address ESG

Redesigning Cybersecurity to Embrace Digital Transformation

Sunil Paul, managing director of Finesse, highlights the importance of restructuring cybersecurity strategies to realize digital transformation promise securely. Organizations across verticals are fast-tracking their digital agendas by automating their operations to increase efficiencies and offer enhanced customer experiences. With the rise of digital enterprises, cybersecurity has gained prominence and made its way into boardroom...

SUNIL PAUL

How IT Managed Services Empower Businesses During Uncertain Times

Sunil Paul, Co-Founder & Managing Director of Finesse, on why more and more customers are counting on IT managed services providers to enable them to transition their workloads to digital environments securely during these difficult times.  The on-going pandemic has compelled organisations across the globe to implement remote work models and redefine the business landscape...

Is WhatsApp For Business a step towards better customer experience?

Is WhatsApp For Business a step towards better customer experience?

Since its launch in 2009, WhatsApp has emerged as the go-to messaging app for 2 billion consumers across 160+ countries. Fast, easy-to-use, reliable and secure – WhatsApp has become the choice of messaging globally.  As a business, you would also have heard of how WhatsApp for Business has become the talk of the town. It...

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